Find out how to request a refund for a QuickBooks product you purchased.
In most cases, if you purchased a QuickBooks Desktop product or an annual subscription for QuickBooks Online, and it’s within 60 days of the purchase date, you’re eligible for a refund under our satisfaction guarantee. There are some exceptions, so check our return policy for details.
Note: The 60-day money back guarantee does not apply to monthly QBO subscriptions.
Option 1: Fill out the request form here
You can use this form to request a refund for these products:
- QuickBooks Desktop
- QuickBooks Online
- QuickBooks Self-Employed
- Any Intuit or QuickBooks Payroll product
You can use this option even if you purchased the product from a retailer (such as Amazon or eBay).
To request a refund for other QuickBooks products, use option 2.
Option 2: Request a refund for other products and situations
Select your product or situation for detailed steps.