Intuit offers a 60-day money back guarantee for TurboTax and QuickBooks desktop software, if for any reason you need to refund the software. This policy does not apply to any ProSeries products, Intuit resource guides, education/lab packs, and bulk software orders.* If you are not completely satisfied with your Intuit products, please return them for a full refund (excludes shipping and handling).
* Policy for ProSeries, Education Packs, Resource Guides, and Bulk Software Orders:
ProSeries offers a 30-day money back guarantee to new customers and existing customers who purchase Software products different from those purchased previously. Such Software products may be returned for a full refund of the purchase price or may be exchanged for other ProSeries product(s) of equal value until such Software products are available online. If you need to return any ProSeries product(s), please call ProSeries Customer Service (800-374-7317) for a Return Merchandise Authorization number (RMA) and product return instructions.
There is no 60-day money back guarantee for Lab Pack purchases. You may return education/lab packs only if they have not been opened. They must be mailed to the Returns Department for refund or exchange. Lab packs may be exchanged if the wrong platform was ordered/received.
Instructor’s Resource Guides:
There is no 60-day money back guarantee for Resource Guide purchases. You may return resource guides only if they have not been opened. They must be mailed to the Returns Department for refund or exchange. Resource guides may be exchanged if the wrong item was ordered/received.
Bulk Software Orders:
Bulk software orders are orders of twenty or more individual TurboTax products. There is no 60-day money back guarantee for bulk software purchases.