Troubleshoot Chase Bank connection issue in QuickBooks Online

Learn how to update your connected Chase Bank information in QuickBooks Online in case you receive an error message.

If you already connected a Chase Bank account to a different QuickBooks Online company, you may get the following error when trying to update the bank information:

“Your login information was not accepted. Please make sure you're using the same information you use to log into your bank's website."

Cause

Due to Chase security guidelines, customers can link Chase accounts with a Chase Online Banking ID to only one QuickBooks Online company at a time. If you try to link the same Chase account to multiple QuickBooks Online companies, you may see this error message.

Solution

To link a single Chase Bank account to multiple QuickBooks Online companies, the Chase Account Owner needs to add an authorized user for each QuickBooks company. Then, the authorized user can link the Chase Bank to QuickBooks using their unique Chase Online Banking ID.