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When QuickBooks has enough info to go on, it makes suggestions to help you decide how to manage a transaction. Wherever QuickBooks has a suggestion, you’ll see the Suggested by AI icon. Select it for more details.

Suggestions improve over time, so keep going even if you don't see many at first. As QuickBooks learns how you do things, it will start to fill in info for you in your transactions list when it has high confidence. You can always edit directly in the transaction, and QuickBooks will learn from your changes.

When you have pending bank transactions, QuickBooks suggests matches or categories when it has high confidence. This can help you keep more consistent records and be more accurate in your accounting. 

If there are no matches, QuickBooks will try to help you categorize the transaction. It only pre-fills categories with high-confidence suggestions, which are based on all the info it can find about the transaction. Selecting a transaction to expand or selecting the category menu will show you more category suggestions.

For example, QuickBooks might find a customer or vendor name in the Bank Description for a transaction. If you regularly categorize transactions with that customer name in the Bank Description, QuickBooks will suggest that category and show you the past transactions it found to be similar. If you don't have past transactions that seem similar, it can also recommend categories based on how other businesses have categorized similar transactions, but it will only do so when it has a high likelihood that it will be a good category to use.

Learn more about how AI suggestions work.

Match is selected automatically when QuickBooks suggests a match for a transaction. You can always switch this to Categorize if the match suggestion isn't right and you'd like to categorize the transaction instead. If there is no suggested match, the switch will automatically be set to Categorize, but you can always switch it to Match and manually look for a match. Select Match in the Action column to complete the match.

Sometimes QuickBooks can find partial and combined matches, which it will tell you about next to the match. Select the transaction to see more info.

Finding a match means QuickBooks has a downloaded transaction that is the same as the one you have already categorized and posted. Matching is important for two reasons:

• It avoids duplicates. For example, if a bank transaction for the same amount on the same date matches an expense that is already posted to your books, QuickBooks can suggest that it’s a match so you don’t mistakenly count the expense twice.
• It links related transactions together. For example, if you have a bank transaction that might be for a payment you received on an invoice you already sent and posted to your books, QuickBooks can suggest matching the bank transaction to the invoice. If you match and post the bank transaction, it will be connected as the payment for that invoice and record that it was paid.

Learn more about matching.

If there’s no match suggestion for a transaction, Categorize is selected automatically. QuickBooks also suggests and pre-fills a category for you if it has enough info to go on. Suggestions improve over time as QuickBooks learns your preferences.

• If you agree with the category suggestion, select Post to complete categorizing the transaction.
• To learn more about a suggested category, select the Suggested by AI icon next to the suggestion.

Note: You can change the category for any transaction by selecting the category and editing it directly in the table.

Categorizing a transaction means choosing a specific account or category for a transaction. This choice is important and determines many accounting details, like which tax forms and reports the amount will show up on, what type of income, expense, or capital it represents, and more.

If you need help getting started, your accountant or a QuickBooks Live expert can help you understand how to categorize. As you go, QuickBooks will help you stay consistent and make suggestions based on your previous choices and information about the transaction from your bank or credit card.

To manually select a transaction type, select a transaction to expand it in the table. Then select an option from Transaction type. The options you see will change based on whether you’re categorizing in a bank account or credit card account feed.

If QuickBooks suggests a bank or credit card account to use for categorizing as a paired transaction, the transaction type will automatically be selected (transfer or credit card payment). You'll also see a Pair badge next to the category.

If you have a rule applied, your rule will always supersede our category suggestion, and you’ll see the Rule badge in the category field. 

If the transaction is paired with another transaction, it means QuickBooks found the same transaction in another bank you have connected. This means it’s a transfer or credit card payment between these accounts, and you’ll see the Pair badge in the category field. This prevents duplicates or erroneous accounting. You can always unpair the transaction if you want.

For any transaction, select the dropdown next to Post. Select Split and follow the steps to divide the transaction into different categories.

Select the Settings icon directly above the table in the Bank transactions tab to customize your transaction list.

One of the new features lets you decide if a field you’re tracking should show up as a column in your table. Or you can see a field when you select to expand a transaction instead.

Categorization history shows you how you've categorized transactions for a specific customer or vendor in the past. This can be helpful in determining how to categorize based your history.

You need to have the From/To column filled out for a transaction for Categorization history to appear. Your history will only include transactions for which you had From/To filled out the same way. Add a new customer/vendor to begin tracking categorization history for them. 

Note: From/To column is different from the Bank Description column, which is not tracked for categorization history since it can contain all different types of information. 

To open the categorization history:

1. Go to a transaction in the Pending tab for your connected bank. 
2. Select the dropdown next to Post.
3. Select Categorization history.
   Note: If you don’t see it, there is no categorization history on file for the vendor or customer listed in the From/To column. 

If you track products/services in QuickBooks, you'll see Product/service available as a field on your banking page. You can customize this field to appear as a column in your table or as a hidden field that appears when you select a transaction to expand it. You can customize your table columns from Settings above the table.

If you select a product/service, QuickBooks clears the category field, and vice versa. In order to select both, split the transaction by selecting Split from the dropdown next to Post.

1. Go to Bank Transactions and select the Pending tab. 
2. Select a transaction to open it. 
3. Select the Transaction type menu, then the Sales receipt option.
   Note: You will only see this as an option for money-in transactions, and it’s unavailable in credit card accounts.

Pending transactions are transactions that QuickBooks downloaded from your connected bank or financial institution. Pending transactions have cleared your bank, but aren't accounted for yet in QuickBooks. They are waiting for you to match or categorize them. Once you do, they move to your Posted tab. 

Posted transactions are transactions that you matched or chose a category for. Once you post a transaction, it's officially tracked and accounted for. It will show up on your reports. 

Note: When you’re in the Posted tab, you can choose All accounts from the top of the account selector to see a single list of posted transactions across all your connected bank accounts.

Intuit Assist is a generative AI-powered financial assistant from Intuit. It now comes with specialized “agents” that help complete different types of tasks. The Accounting Agent has different jobs it can help you with depending on which version of QuickBooks you have.

On the banking page, the Accounting Agent will help you with two key features: Ready to post and Requests for more information.

The Accounting Agent has features available to QuickBooks Online Essentials and higher versions. However, all versions get the benefit of Intuit Assist’s AI suggestions to help categorize and manage your transactions.

Ready to post is an Accounting Agent feature that groups all your highest-confidence transactions together. These are the transactions that your Accounting Agent has the most to go on and is very confident you'd be able to post exactly as they are. You'll see a banner when there are transactions like this that are ready to post. You can review them and then post them all with a single click. You can also make any changes first, if needed.

Learn more about Ready to post.

Requests for more information is an Accounting Agent feature that helps you communicate directly from QuickBooks with your accountant, bookkeeper, or client. It helps you quickly gather the necessary info or documents for any transaction.

When responding to a request, the Accounting Agent will help make sure all the necessary info is included, which aims to reduce time spent waiting on lengthy back and forth conversations.

Learn more about requests.