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Provide Payments account documents

by Intuit• Updated 2 months ago

Learn why Intuit's Payments team might request documents from you.

Sometimes we need you to share more info with us or we might notice unexpected activity on your account. Intuit will request supporting documents from you when:

Review of your account shows missing or outdated info

We regularly review payment accounts to make sure our records are up-to-date, accurate, and complete. If your account needs any updates, we'll request up-to-date financial statements.

Unexpected activity is seen on your account

  • We might delay a deposit until we get transaction documents from you, like an invoice or receipts.
  • We'll email you specific instructions so we can get your money to you.
  • Your quick response will help us complete our review.

Intuit values your privacy. We use the documents you share to verify your info and protect everyone involved in payment processing. Intuit is committed to protecting your business and your customers. We also have to manage our own risk. We have to follow rules set by the government and our partners.



FAQ

The partner banks we work with require periodic reviews of all Payments accounts. It might have been a long time since you provided us with financial info.

We need to request current statements and other documents from time to time. This helps us stay compliant and makes sure we adjust to your business needs.

If we've asked for info about a transaction, we can typically review it within 2 business days. Your bank can take 1–2 business days to post the funds to your account. That means it can take up to 3–4 business days to get your money.

If you haven’t received your money after that time frame, there might be a hold on them. This can happen for several reasons.

The notification we send will outline what we need from you and what to expect. We might ask you to call us so we can better explain what we need and why.

Your email should have all the details, but usually, for each transaction in question we want to know:

  • Customer name
  • Customer billing address
  • Customer primary telephone number
  • Has this customer purchased from you before? (If yes, how often)
  • A detailed description of items purchased
  • Delivery method (in person, by mail, other)

And one of the following:

  • Copy of the signed sales receipt
  • Copy of the manual card imprint
  • Proof of shipment or delivery
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