Intuit's Payments team may request documents from you. Here's why we ask and how you should respond.
When you need to share more info
There are a few different situations in which Intuit may request supporting documents from you. Some examples are:
We notice unexpected activity on your account
When this happens, we may delay a deposit until we get some transaction documents from you, like an invoice and/or receipts. We'll email you specific instructions. Please respond as fast as possible, so we can complete our review quickly.
A review of your account shows missing or outdated information
We regularly review payment accounts to ensure that our records are up-to-date, accurate, and complete. If your account is due for an update, we'll write to request up-to-date financial statements.
Rest assured that Intuit values your privacy. We use the documents you shared to only verify the information and protect the interests of all parties involved in payment processing. Intuit is obligated to protect your business and your customers, while we manage our own risk along with different governmental and partner association requirements.