Contact Payroll Support

For a better experience, open this article in QuickBooks Online. Launch side-by-side view.

Contact us through your product

QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.

QuickBooks Online Payroll Premium, Elite - any time, any day.

Except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, New Years Day

1. Sign in to your QuickBooks Online company.
2. Go to (?) Help. This opens the QuickBooks Assistant window.
3. In the Search tab, search a topic related to your concern.
4. Select Contact Us.
5. Enter your question and select Continue.
6. Choose a way to connect with us:
   • Chat with us, chat with a support expert.
   • Get a callback from the next available expert.
   • Ask the community to get help from businesses like yours.

This is the best way to contact the right person to get the help you need. If you still need help, you can call us at 800-446-8848.

Contact us through your product

QuickBooks Desktop Payroll Basic, Enhanced or Standard, M-F 6 AM to 6 PM PT

QuickBooks Desktop Assisted Payroll, any time, any day.

Contact QuickBooks Desktop (Windows)

How to get a call or chat from us

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

Phone support may be limited due to volume.

Contact QuickBooks Desktop for Mac

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

This is the best way to contact the right person to get the help you need. If you still need help, you can call us at 800-446-8848.

Workforce chat is available Monday to Friday, 6 AM to 6 PM PT.

Contact us through the web browser

1. Go to Help.
2. Select Contact Us.
3. Select Chat with us.
4. Enter your email address, name, and question.
5. Select Start Chat.

Contact us through the Workforce mobile app

1. Tap Help.
2. Tap Contact Us.
3. Enter your email address, name, and question.
4. Tap Start Chat.