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Handle a Notice of Change (NOC)

SOLVEDby QuickBooks10Updated 1 year ago

Find out what to do if you receive a NOC email from QuickBooks Online Payroll or QuickBooks Desktop Payroll.

We get a Notice of Change (NOC) from your employee’s bank when their bank info is wrong.  Your employee still gets paid with a NOC because the bank found the correct info. But they send us the notice to let us know the info needs to be changed.  We then send the NOC to you.

Here are NOC codes and steps you need to make sure your employee’s bank info is correct in QuickBooks.

Step 1: Get your NOC code

Look for the NOC email from us. Make note of the NOC code and bank info that needs to be fixed. You’ll use this in Step 2 and 3. 

CodeDefinition
C01Incorrect account number
C02Incorrect routing number
C03Incorrect routing and account number
C04Incorrect employee name
C05Incorrect transaction code (account type checking or savings is wrong)
C06Incorrect account number and transaction code
C07Incorrect routing number, account number, and transaction code

Step 2: Get the correct account info from your employee

Ask your employee for the correct info based on the NOC code. 

Step 3: Fix your employee’s bank info

Make sure to fix your employee’s bank info before you run your next payroll. 

Note: Not sure which payroll service you have? Here's how to find your payroll service.
  1. Go to Payroll, then Employees.
  2. Select your employee.
  3. From Payment method, select Start or Edit.
  4. Select Edit.
  5. Use the NOC code from your notice and update the corresponding bank info.
  6. Select Save.

You’ll need to update your employee’s bank info and then send it to us without any paychecks. 

  1. Select Employees, then Employee Center
  2. Double-click your employee. 
  3. Select Payroll Info
  4. Select Direct Deposit
  5. Use the NOC code from your notice and update the corresponding bank info. 
  6. Select OK
  7. Select Employees, then Send Payroll Data. Make sure you don’t have any pending paychecks to send. 
  8. Select Send to Intuit

If the bank info in QuickBooks matches the updated info your employee gave you, have your employee contact their bank to check their info.  Or you can contact their bank.  Ask to speak with the Automated Clearing House (ACH) department. Have them check the routing, account number and account type.  

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