Find out what to do if you receive a NOC email from QuickBooks Online Payroll or QuickBooks Desktop Payroll.
We get a Notice of Change (NOC) from your employee’s bank when their bank info is wrong. Your employee still gets paid with a NOC because the bank found the correct info. But they send us the notice to let us know the info needs to be changed. We then send the NOC to you.
Here are NOC codes and steps you need to make sure your employee’s bank info is correct in QuickBooks.
Step 1: Get your NOC code
Look for the NOC email from us. Make note of the NOC code and bank info that needs to be fixed. You’ll use this in Step 2 and 3.
|Incorrect account number
|Incorrect routing number
|Incorrect routing and account number
|Incorrect employee name
|Incorrect transaction code (account type checking or savings is wrong)
|Incorrect account number and transaction code
|Incorrect routing number, account number, and transaction code
Step 2: Get the correct account info from your employee
Ask your employee for the correct info based on the NOC code.
Step 3: Fix your employee’s bank info
Make sure to fix your employee’s bank info before you run your next payroll.
|Note: Not sure which payroll service you have? Here's how to find your payroll service.
If the bank info in QuickBooks matches the updated info your employee gave you, have your employee contact their bank to check their info. Or you can contact their bank. Ask to speak with the Automated Clearing House (ACH) department. Have them check the routing, account number and account type.