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Change your credit card for payroll billing

SOLVEDby QuickBooksQuickBooks Desktop Payroll84Updated November 16, 2021

Learn how to update billing info for your payroll subscription.

With payroll, you can change your credit card information, such as your address or expiration date.

Note: Are you looking to change to Electronic Funds Transfer (EFT) or vice versa? Contact us to make the switch.

Update your credit card info with:

I subscribed through

If you subscribed to QuickBooks Online through, follow these steps to update your payment info:

  1. Sign in as the primary admin or company admin.  For your security, only these users can update billing info.
  2. Go to Settings ⚙, then select Account and Settings.
  3. From the left menu, select Billing Subscription.
  4. Select Edit ✎ beside your payment method.
  5. Update your credit card info.
  6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  7. Once everything’s good, select Confirm card or Save.

Note: If you want to change your payroll subscription, contact us.

If you subscribed to QuickBooks Online through Google Play (Android) or App Store (iPhone or iPad), you'll need to update your billing at the place you made the subscription.

Follow these steps to update your payment info:

Google Play (Android)

  1. Open the Google Play Store.
  2. Tap the Menu ≡ to open the side menu.
  3. Tap Payments Methods.
  4. Tap More payment settings ⚙ to open the mobile web browser.
  5. Here you can change your payment info.

App Store (iPhone or iPad)

  1. Tap the Settings app.
  2. Tap your name.
  3. Select Payment & Shipping.
  4. Enter your Apple ID password.
  5. Edit the card on-file or Add Payment Method for a new card.
  1. Sign in to QuickBooks.  Remember, only authorized users can update billing info.
  2. Go to Employees and select My Payroll Service, then Account/Billing Information.
  3. Sign in using your Intuit Account login. You'll be asked to verify your information. If you don't see your name on the list, contact us.
  4. Select Billing Detail.
  5. The level of information may vary depending on your contact role. If you don't see any information under the Billing Details box, this means that you're not the current billing contact. To change the holder or the billing contact, contact us.
  6. Select Edit billing info.
  7. Enter your new billing information and select I Agree.

Want to change your QuickBooks Desktop subscription?

Cancel Your QuickBooks Payroll Subscription

  1. Go to Setup.
  2. In the Billing and Service section, select Billing Information.
  3. Update your credit card info as needed.
  4. Select OK.
  5. If you get an error when saving the new credit card info, you may need to update or re-enter the Billing Address too. Select the Same as business address checkbox and update your billing address without special characters or unnecessary spaces.
  6. Select OK.

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