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Manage billing, payment, and subscription info

by Intuit•984• Updated 6 days ago

Learn how to manage your QuickBooks Online subscription.

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Update your credit card details on file, make changes to your subscription, or just view your billing history. Here’s how.

Note: To manage a QuickBooks subscription purchased through Google Play, see Cancel, pause, or change a subscription on Google Play. You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

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View your subscription info

Sign in to QuickBooks Online.
Select Settings ⚙, then select Subscriptions and billing.
Review the information in each section.
Select View payment history to view the last 6 months’ bills.

Payment methods and billing cycles

Sign up for QuickBooks Online using Visa, MasterCard, American Express, or Discover. You can also use Direct Debit, PayPal, and Automated Clearing House (ACH). You need a US billing address (not including US territories), and can only use one card per payment.

You can pay monthly or save 10% with annual payments. To resubscribe in an inactive account, use the same payment method and billing frequency as before. You can switch to a different payment method and billing frequency after signing up again.

Note: You can first sign up for a monthly subscription and finish the 30-day billing cycle before you switch to annual billing.

Update or change your payment method

Sign in to QuickBooks Online.
Select Settings ⚙, then select Subscriptions and billing.
Go to Payment method and select Edit ✎. Here, you can:
- Change how you pay for QuickBooks Online. Update your credit card expiration, billing address, or account name.
- Add a new payment method for QuickBooks Online billing.
- Switch QuickBooks Online billing to a payment method used before.
After you save your changes, you can view the payment method on the Subscriptions and billing page.

Note: Your credit card details also update if you have QuickBooks Online bundled with QuickBooks Online Payroll. If you have more than one Intuit subscription, you can use Intuit Payment Wallet to add and receive payment methods for all your subscriptions.

Update your payment information with Apple Billing

Update your payment information on your iPhone, iPad, Apple Vision Pro, or your Mac.

iTunes may charge a new card when your card issuer updates your details. They make sure that services like Apple Music subscriptions keep going even with a new card.

Sometimes, charges may still happen on expired cards. If you have any concerns, contact your card issuer or bank.

Change your billing schedule

Before you update your payment schedule, consider this info:

You can save 10% on annual billing.
When you switch your billing plan, you'll get money back for the unused portion of your old plan.
When switching from annual to monthly billing:
- You might need to wait 30 days before your next payment.
- We'll refund any unused time left on your old plan that we can't transfer to your new plan.
- You can renew a canceled or terminated annual subscription to a monthly plan. Renew it first as an annual plan, then switch to monthly billing.
If you have a payroll subscription, you can switch to annual billing for the payroll base fee. You'll get billed a monthly fee for each employee and additional states you run payroll for.

Sign in to your QuickBooks Online account.
Select Subscribe Now and complete all the details required.
In the subscription summary, select Annual Billing or Monthly Billing.
Select Subscribe, then select Done.

Transfer billing from your accountant

Transfer the billing of your QuickBooks Online subscription from your accountant to yourself. Resubscribe to your plan and enter your credit card details to pay. The current prices determine your subscription. Your accountant will receive a notification for this change.

Sign in as a primary admin to QuickBooks Online.
Select Settings ⚙, then select Subscriptions and billing.
Select Transfer Billing to Myself, then select your current plan.
Enter your payment information.

Troubleshoot billing issues

When you update billing details, you might see these error messages:

Something's not quite right.
It looks like there was a problem on our end. Select Save again.
Blank page/screen (unable to enter billing details).
Subscription-error billing.

We can fix this. When you update your subscription and billing details:

Make sure you complete all fields for subscription and billing.
Verify your credit card details.
The billing address for the credit card doesn't have to match the address in the QuickBooks settings.

Note: QuickBooks uses the physical business address in its settings to calculate sales tax. This doesn't have to match the billing/card address.

If you still have problems, clear your cache and cookies.

Find the right fit for your business

Choose from plans and features to fit your business needs with QuickBooks Online.