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Contact QuickBooks Online Accountant and ProAdvisor Support

SOLVEDby QuickBooks66Updated August 01, 2023

Learn how to contact QuickBooks Online Accountant and ProAdvisor Support.

Need help with your QuickBooks Online Accountant? Got questions about your ProAdvisor membership? Can’t find your CPE or CE certificate? Here’s how  to connect with us and get support.

Contact our training team

Didn't receive your Continuing Professional Education (CPE) or Continuous Education (CE) certificate after completing a QuickBooks ProAdvisor or Intuit Accountant training event? You can request a reissue of your certificate by sending an email. Here’s how:

  1. Create an email with the following info:
  • Your first and last name
  • Email address used to register for the event
  • Date of the event
  • Course title of the training session you attended
  1. Send the email to the training session you took part in.

If you don't ‌receive a response after 3 business days, check your junk or spam folder. If you still don't see our email, reach out to a Support expert.

Connect with a Support expert

Sign in to QuickBooks to chat with a Support expert, schedule a callback from us, or get our Support number.

  1. Sign in to your QuickBooks Online account.
  2. Go to Help (?).
  3. Select Contact Us, and give us a short description of your concern.
  4. Select Continue.
  5. Select your preferred way to connect.
    • Chat with us
    • Have us call you
    • Call us

You can call us at 800-446-8848. Our schedules are Monday to Friday, 6 AM to 6 PM and Saturday, 6 AM to 3 PM PT, for Silver and Gold. And 24 hrs/day, 7 days/week for Platinum and Elite.

Explore more resources to improve your practice

  • Go to the QuickBooks Community page to troubleshoot issues with articles, or get insights from other pros like you.
  • Go to the ProAdvisor tab in QuickBooks Online Accountant to access our training and certification courses.

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