QuickBooks HelpQuickBooksHelpIntuit

Common questions about payments deposits in QuickBooks Online

SOLVEDby QuickBooks552Updated 2 weeks ago

Learn how QuickBooks Payments deposits work in QuickBooks Online.

How long does it take for my payments to deposit?

We deposit your funds within five business days after your first payment. Your first few deposits take a bit longer while we set up your merchant account. After we're done, your payments will deposit quicker, typically within two business days.

How do I change where QuickBooks Payments deposits my money?

Individuals with payments provisions can undertake the following steps:

  1. Select the Gear icon.
  2. Select the Account and settings option.
  3. Select the Payments tab.
  4. Edit the direct deposit information.

How do I change where QuickBooks Payments deposits my money?

Review our article on why funds are on hold.

How are deposits and fees recorded in QuickBooks Payments?

QuickBooks Online does this for you. To keep your books straight, make sure you select accounts for deposits and fees.

How do I see which payments are included in a deposit?

In QuickBooks Online

  1. Go to the Sales menu and select Deposits.
  2. Select the deposit to see the details.

In the Merchant Service Center

  1. Go to Settings ⚙ and then Account and settings
  2. Select the Payments tab and then select Manage Account. The Merchant Service Center opens. Note: You can also sign in to the Merchant Center.
  3. Go to Activity Reports, then Transactions.

What users can see QuickBooks Payments deposits?

  • Primary Admin
  • Company Admin
  • Regular/Custom: All
  • Regular/Custom: Limited to customers sales

Where can I see my QuickBooks Payments statements?

  1. Go to Settings ⚙ and select Account and settings.
  2. Select Payments in the navigator.
  3. In the Documents section, select the statement, then View.

I have funds on hold. What should I do?

When this happens, we send you an email telling you what to do next.

For more about held funds, see why are my funds on hold.

My American Express payments are in my bank account in 2 business days. Other credit card payments are there on the next business day. Why?

If you have an American Express ESA account, your payments deposit on American Express's schedule. Payments you process with this account aren't eligible for next-day deposits. American Express controls the deposit schedule for ESA account holders.

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks AppsQuickBooks Online AdvancedQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Payments

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.

More like this