Fix alert Some QuickBooks Payments deposits weren’t automatically recorded

QuickBooks automatically records deposits when a sales receipt or invoice payment precisely matches the bank deposit amount. If there's no exact match, you'll receive an alert. Matching and recording your deposits ensures your financial statements are accurate.

If you see an alert that some QuickBooks Payments deposits weren't automatically recorded, here's how to resolve it in QuickBooks Online.

Note: If you process payments through the Merchant Service Center, your deposits won't import into QuickBooks Online. You can either add your deposits manually or process payments in QuickBooks Online.

Step 1: Check which payments are in the deposit

Check your latest bank deposits and payments to find out which one isn't recorded.

1. Go to Settings ⚙, then select Account and Settings.
2. Select Payments.
3. Select Manage Account.
4. Select Activity & Reports ▼, then select Deposits.
5. Select the latest deposit to see the individual payments.

Step 2: Record the deposit in QuickBooks Online

Record all your missing transactions online so you can match your deposits.

You can record and make bank deposits using QuickBooks Online in just a few steps.

Note: If the total amount you're depositing is different from the customer's payments, you can add more money in the Add funds to the deposit section.

Make sure your deposits go to the correct accounts to prevent any mismatch.