Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating QuickBooks Desktop

Resolve errors 12002, 12007, 12009, 12029, and 12031 when downloading payroll or QuickBooks Desktop updates.

Sometimes, QuickBooks Desktop can't successfully connect to the internet, which causes issues when updating. This may be because there are incorrect browser and security settings in place, or an application such as an antivirus or firewall program is interfering with the update. Follow the steps below to fix the issue.

Test your internet connection

Check to make sure you can connect to secure websites outside of QuickBooks.

1. Download and run the TLS 1.2 Utility.
2. Use a web browser such as Google Chrome to see if you can access a secure website outside of QuickBooks Desktop, such as the sign-in page of your bank.

Note: If you can't access a secure website outside of QuickBooks, consult a computer or IT expert.

Check your computer's security settings

If the issue persists, the next step is to determine whether another application or process is preventing the update. If you can't determine the security software causing the error, consult a computer or IT expert.

Configure internet security, personal firewall, and parental control applications for QuickBooks Desktop updates, tax table updates, sending payroll data, and Windows firewall.

If these steps didn't resolve the issue, start Microsoft Windows in safe mode with networking and try downloading the update again.

More solutions you can try

If none of the other solutions resolve the issue, try the following steps:

• After restarting your computer, reset the QuickBooks updates and attempt to download and install the QuickBooks update. Make sure that the company file is in single-user mode.
• Re-install QuickBooks in Selective Startup.

For more information related to these errors, see the following articles:

Download the QuickBooks release update manually
Troubleshooting Internet connection problems