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Contact QuickBooks Time support

SOLVEDby QuickBooks41Updated 1 week ago

Learn how to get help with using QuickBooks Time or QuickBooks Workforce. 

Note: If you need help signing into your QuickBooks Time account or QuickBooks Workforce app, follow the process here.

Contact us through QuickBooks Online or QuickBooks Online Payroll

If you have questions about QuickBooks Time while you’re using QuickBooks Online or QuickBooks Online Payroll, you can access QuickBooks Time support.

  1. Sign in to QuickBooks Online, and select Help.
  2. Select Search, then search the QuickBooks knowledge base directly, or select Contact Us.
  3. Find and select the Tracking time tile. 
  4. Choose a way to connect with us:
    1. Have us call you to get a callback from the next available expert.
    2. Chat with us to chat with a support expert.
    3. Ask the community to get help from businesses like yours.

Contact us through QuickBooks Time 

Monday to Friday, 6 AM to 6 PM PT

  1. Sign in to QuickBooks Time and select Find answers and get help Find answers and get help icon.
  2. Enter your concern, then select Contact Us.
  3. Choose a way to connect with us:
    • Chat with us to chat with a support expert.
    • Have us call you to get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

Contact us through QuickBooks Workforce

If you're an employee using QuickBooks Workforce, there are a couple ways to get help, depending on what need.

  1. On your Android or iOS device, if you haven't already, sign in to your QuickBooks Workforce account.
  2. Select Settings or More, then Settings.
  3. Select Help:
    • If you have a question about pay stubs or W-2s, under Pay, select Contact us. This is chat support only. 
    • If you have a question about time tracking, under Time tracking, select Contact us. Choose one of the help options, then select Contact QuickBooks Workforce support.

Contact us through phone

If you still need help, you can call us at +1 (888) 836-2720 (US).

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