Refund an ACH transaction with a convenience fee

Need to refund an ACH payment that includes a convenience fee? Submit an e-check refund through the Merchant Service Center. You can do this once 5 business days have passed.

When you refund a transaction from the Merchant Service Center, it doesn’t update your accounting. You’ll need to issue a refund receipt in QuickBooks.

Prerequisites

To get started, you need a Payments account. If you don’t have one, apply for a payments account within 30 days of your first customer payment.

You’ll also need to have ACH bank payments turned on, and at least one paid ACH transaction that included a convenience fee.

Submit an ACH refund request

1. Follow this link to complete the steps in product
2. Select Settings , then select Account and settings.
3. Go to the Payments tab, then select Manage account. The Merchant Service Center will open in a new tab.
4. From the Merchant Service Center, go to Processing Tools, then Refund an eCheck.
5. Select the date range for the payment you want to refund, then Search.
6. Find the transaction you’d like to refund or void, then Submit.

If you’re refunding the transaction on the same day as you made it, it’s voided. Otherwise, you will need to wait at least 5 business days to process the refund.

Next steps

Your QuickBooks records now need to be updated. To have your books correctly reflect the refunded transaction, create a refund receipt with the same info and account as the original sale. Then match the refund receipt to your bank transaction.

Related links

• Record a customer refund in QuickBooks Online
• Adjust inventory quantity on hand in QuickBooks Online
• Set up payment options for invoices