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Troubleshoot printing paychecks, pay stubs, and forms

SOLVEDby QuickBooksIntuit Online Payroll132Updated August 02, 2022

Learn how to troubleshoot printing problems in QuickBooks Online Payroll.

If you encounter issues when trying to print paychecks, pay stubs, or payroll forms in QuickBooks, it can be due to printer, browser, or software issues. 

Here’s how you troubleshoot printing issues.

Fix paycheck printing settings in QuickBooks

In QuickBooks, you can print paychecks in a QuickBooks-compatible voucher or print pay stubs on plain paper.

Note: Blank check stock printing is not supported with QuickBooks Online Payroll and Intuit Online Payroll Full Service.

If you’re trying to print 50 or more checks at once, you may receive a message that reads: "You are trying to view and print more than 50 checks. You can only view and print 50 checks at a time." If you receive this message, print in batches.

If you use QuickBooks-compatible checks, you can adjust its alignment. Check out Fix print alignment for preprinted checks to learn more.

Fix browser issues

We recommend you clear your cookies or browsing data for optimal browser performance. Depending on which browser you use, go to settings and clear the browsing history.

Occasionally, certain updates reset the default settings to a pop-up blocker on your browser. To disable pop-up blockers, follow:

Adding Intuit as a trusted site prevents your browser from potentially blocking site content.

Fix software issue

In order to print paychecks or view forms, you need to install and register Adobe Acrobat or Reader. On a Windows computer, you can check this by clicking the Start button, then go to the Programs & Features section (or Add/Remove Programs in older versions). Adobe Acrobat or Reader will appear in this list if it is installed.

If you don't have either one, visit adobe.com.

Note: Ensure that your Adobe reader is also the latest version.

Fix printer issues

Check if your printer is on. If not, turn it on then refresh your page and retry. If you have multiple printers on your network, check if the printer you want to use is set as the default printer.

If your paychecks are not centered on the page, or if they’re in alignment but still look "off", you may be able to achieve a better fit by changing the page scaling. After selecting Print, select Shrink to Printable Area from the Page Scaling dropdown.

Windows page scaling printer settings

Still unable to print paychecks, pay stubs, or forms? Try saving them to your desktop, then print from there.

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