Change Subscribe and Unsubscribe Notifications

Subscribe and unsubscribe notifications are email alerts that tell you when someone opts in or out of your email marketing. You can change how often you receive notifications, or turn them off for each audience.

In this article, you'll learn how to stop or start your subscribe and unsubscribe notifications.

Before you start

Here are some things to know before you begin this process.

• Our hosted sign-up forms support subscriber notifications for single and double opt-in audiences.
• To receive notifications for subscribers added through an integration, double opt-in must be enabled in your integration settings.

Enable or disable notifications

To turn notifications on or off, follow these steps.

1. Click Audience, then click All contacts.
2. If you have more than one audience, click the Audience drop-down and choose the one you want to work with.
3. Click Settings.
4. Click Edit next to Subscriber notification emails.
5. Toggle the slider to turn on notifications. For each notification you want to receive, input your email address. To disable notifications, leave the fields blank. When you’re done, click Save notification settings.

Troubleshooting subscribe and unsubscribe notifications

If you’re not receiving notifications as expected, here are some common issues and tips to help you troubleshoot.

• Verify that your email address is entered in the notifications fields correctly.
• Imports, manual adds, and imports from other systems won't send a subscription notification.
• If you've added more than 1 email address to receive notifications, be sure they're separated by commas. Also, you'll need to stay within the 100 character limit.
• Your notification emails may be getting stuck in a spam filter. To test this, enter an email address with a different domain and subscribe through your form to trigger the notification. If you get the notification at the new email address, you’ll know the notification system is working properly. This means you likely have a spam filter problem.
  
  To fix this, add the email address from the reply-to field of the successful notification to your email client's address book. Update your notifications with your regular address and subscribe again.