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Error 15223

by Intuit• Updated 2 years ago

While updating QuickBooks Desktop or downloading a payroll update, you receive one of these error messages:

  • Error 15223: The QuickBooks Desktop update did not complete successfully.

  • Error 15223: Cannot connect to QuickBooks Desktop Payroll.

These errors may be caused by the following:

  • Damaged Windows files
  • Incorrect configuration of Internet Explorer
  • Internet Explorer Digital Signatures need to be updated

To resolve Error 15223:

  1. Open Internet Explorer.
  2. Select the Gear icon, then Internet Options.
  3. Go to the Advanced tab.
  4. Under Security, locate Use TLS 1.0, TLS 1.1, and Use TLS 1.2..
  5. Make sure Use TLS 1.0 is unchecked while Use TLS 1.1 and Use TLS 1.1 are checked.
  6. Select Apply, then OK. Retry the update.
  7. If you still receive the error, uninstall and install QuickBooks Desktop in Selective Startup, then retry the update.
  8. Retry the update.
  9. If the error persists, follow these steps:
  1. Select the Windows icon, then type Run in the search bar. You can also press the Windows key+R on your keyboard.
  2. Copy the following: regsvr32 /s %SystemRoot%\system32\softpub.dll.
  3. Paste it in the blank field in the Run window, then select OK.
  4. If you don’t receive any message, the file was registered successfully. If you receive a message, make sure you have copied the register file exactly as it appears.
  5. Repeat step a, then copy the following: regsvr32 /s %SystemRoot%\system32\WinTrust.dll.
  6. Repeat steps c and d. If you continue to receive the error message while registering 1 or both files, the problem might be with your system. Contact your system administrator or refer to Microsoft Help for more information.
  1. Open Internet Explorer.
  2. Select the Gear icon, then Internet Options.
  3. Go to the Content tab, then select Clear SSL state.
  4. Restart your computer, open QuickBooks Desktop, then retry the update.

Check this article for more information.

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