Fix error City, State, or Zip code not matching or not found

Learn how to correct an address error message for your employee or company work location.

When you enter your employee's address or work location, there may be rare times when our system doesn't accept the city, county, or zip code. You may see the error: 

"The city, state, and Zip code don't match ([City, State] [zip code]). Confirm and correct your address details."

Step 1: Verify the address

Make sure your employee has provided you with an accurate residential address. If they live in an unincorporated or rural area, they’ll need to speak with their local post office. 

Sometimes our system will accept the city name of a larger nearby community, even if it isn't your employee’s hometown. As long as they can receive mail addressed to that community, it's fine to use it in the setup.

Step 2: Look up the address with the USPS website

The United States USPS (USPS) has a searchable database to verify acceptable addresses and to find cities that are within a specific zip code.

If the address doesn’t exist with the USPS, you’ll need to speak to your local post office. You won’t be able to use the address until it’s added to the USPS website.