Recover your Intuit Account if you can’t sign in

If you have forgotten your user ID or password, or are locked out of your Intuit Account, you can recover access using your verified phone number or email address. If you no longer have access to those verification methods, you can submit an account recovery form with proof of identity.

Option 1: Use your phone number or email

This is the fastest method to recover your account if you still have access to the contact information on file.

1. Go to the Intuit sign-in page.
2. Select I forgot my user ID or Password.
3. Enter your phone number or email address.
4. Select Continue.
5. Select how you want to receive your verification code (text or email).
6. Check your text messages or email for the code.
   • Important: Open your email in a new browser tab. Do not close the tab with the sign-in page.
7. Enter the code on the sign-in page and select Continue.
8. Follow the prompts to reset your password or sign in.

Option 2: Use the account recovery form

If you cannot access your registered phone or email, you must verify your identity by submitting a photo of a valid ID.

Accepted documents:

• Driver’s license
• State ID
• Passport
• Notarized document

Steps to submit:

1. Go to the account recovery form.
2. Fill out the required information.
3. Upload a high-quality photo of one of the accepted documents.
4. Submit the form.

What happens next?

Business hours for processing are Monday to Friday, 8 AM to 5 PM Pacific.

Troubleshooting verification codes

If you are having trouble receiving or using the verification code, try these solutions.

Issue: I didn’t receive a code.

It may take a few minutes for the code to arrive.

• If you used email:
  • Check your spam or junk folder.
  • Check all email addresses you may have used to sign up.
  • Add do_not_reply@intuit.com to your approved sender list.
• If you used text:
  • Ensure your phone is not blocking numbers 88811 or 97962.
  • Check your text messages via your carrier’s website if you don't have your phone.
• Retry:
  • Select I didn’t get an email or I didn’t get a text message on the sign-in page to send a new code.

Issue: My code isn't working.

• Only the most recent code sent to you will work.
• If you requested multiple codes, wait for the latest one to arrive and enter that specific code.

Issue: Sign-in issues after a password reset.

If you reset your password but still cannot sign in:

1. Clear your browser's cache and cookies.
2. Close and reopen your browser.
3. Try signing in again with the new password.

Related links

• Update or change your Intuit Account sign-in information
• Reset your password for QuickBooks Desktop