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Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employed

SOLVEDby QuickBooksQuickBooks Online875Updated October 12, 2022

Learn how to reset or change your email address, user ID, password, and other information for QuickBooks Online, QuickBooks Online Accountant, or QuickBooks Self-Employed.

You can make changes to your accounts from your Intuit Account Manager. You can get there while you're using QuickBooks, or sign in to the account manager directly.

Important: Keep in mind, your QuickBooks account is connected to all of your Intuit products. Any changes you make apply to all of your Intuit products, including QuickBooks, TurboTax, and Mint.

Change your QuickBooks user ID, email address, password, and other info

Tip: Do you have multiple companies, or see a message that your email is already being used? Consider consolidating them under a single user ID for a better sign-in experience.

From QuickBooks Online

  1. Sign in to QuickBooks Online.
  2. Select your profile icon next to Settings .
  3. Select Manage your Intuit Account to go to the Intuit Account Manager.
  4. Select Sign in & security.
  5. Select the User ID, Email address, Password, or Phone section.
  6. Make your changes.
  7. When you're done, select Save.

Note: If you changed your email address, make sure to also update your email address in the Manage users section of QuickBooks. This ensures you will continue to receive emails for your QuickBooks subscription.

From QuickBooks Online Accountant

If you use QuickBooks Online Accountant, use the Intuit Account Manager to edit your info. It offers the same profile management, even if you're not signed in to your QuickBooks Online account.

From QuickBooks Self-Employed

  1. Sign in to QuickBooks Self-Employed.
  2. Go to Settings ⚙, then select Intuit Account to open the Intuit Account Manager.
  3. Select Sign in & security.
  4. Select the User ID, Email address, Password, or Phone section.
  5. Make your changes.
  6. When you're done, select Save.

From Intuit Account Manager

  1. Sign in to Intuit Account Manager. Use your QuickBooks sign-in info.
  2. Select the Sign in & security menu.
  3. Select the User ID, Email address, Password, or Phone section.
  4. Make your changes.
  5. When you're done, select Save.

Recover your user ID 

If you can’t remember your user ID, enter an email address or phone number you have associated with your account. You will receive a one-time passcode, via email or phone, to use to sign in to your account.

Didn’t get an email?

  • Check your spam or junk folders.
  • Add do_not_reply@intuit.com to your contact list.
  • Check all email addresses you might've used to sign up for your account.
  • Make sure to unblock emails from Intuit. Learn more about how to whitelist Intuit emails.

If you’re experiencing sign in issues, walk through these troubleshooting steps to try and resolve the issue and access your account.

If you still can’t sign in, you can send us a request to recover your account. Once you get back into your account, you can use the steps in the section above to change your user ID or email if you want.

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