Fix a paycheck with missing timesheet info in QuickBooks Desktop Payroll

Learn what to do when an employee's paycheck has missing timesheet info in QuickBooks Payroll.

Missing timesheet info in the employee’s paycheck could be due to:

• The time tracking wasn’t turned on in QuickBooks preferences.
• Your employee wasn’t set up to use a timesheet.
• The pay frequency was incorrect.
• The pay period on the timesheet and on the paycheck didn’t match.
• A payroll item might be missing from the timesheet.

If you’re using QuickBooks Time, check out Connect QuickBooks Time to QuickBooks Desktop. For other time tracking software, contact your time tracking provider for help.

Verify that the time tracking is turned on

1. Go to Edit, then Preferences.
2. Select Time & Expenses, then Company Preferences.
3. On the Do You Track Time? section, select Yes.
4. On the First Day of Work Week ▼dropdown, select the day your work week begins.
5. Select OK.

Check your employee’s profile

Once ‌time tracking is turned on in Preferences, employees will have a setting in their profile for time tracking. Make sure it’s selected.

1. Go to Employees, then select Employee Center.
2. Double-click the employee’s name in question.
3. Select Payroll Info.
4. Under the Earnings box, make sure the Use time data to create paychecks checkbox is selected.
5. In Pay Frequency, make sure you select how often your employee is paid.
6. Make sure that the Payroll Schedule and the Pay Period are correct, and update when needed.
7. Select OK.

Confirm that the pay period is correct

Verify that the pay period on the paycheck and on the timesheet match. Then check that a payroll item is being used on the timesheet.

1. Go to Employees, then select Enter Time.
2. Select Use Weekly Timesheet.
3. Select the week that falls in the pay period date range on the paycheck.
4. Make sure you’ve selected a payroll item (i.e. Hourly, Overtime, Salary) for the hours tracked.
5. Recreate the paycheck.
6. If the hours are still incorrect, try changing the Pay Period Ends date, then change it back to see if the correct hours show up.
   1. From Enter Payroll Information, change the Pay Period Ends date to a previous period.
   2. When the Pay Period Change window appears, select Yes to update the hours.
   3. Change it back to the correct period end date. 
7. Select Open Paycheck Details; otherwise, select Continue. 
8. Select Create Paychecks.