Cancel your QuickBooks Online subscription or trial

If you need fewer features, consider downgrading your plan. This saves you money and you only keep what you need to do your bookkeeping.

If you're lacking the features you need, you can upgrade your subscription.

If you'd like some help with QuickBooks before you decide, you can find a ProAdvisor.

1. Sign in to the Intuit Account Manager.
2. Select Products & billing, then select your company name. This will take you to your subscription page.
3. Find the product you wish to cancel, then select Cancel subscription.
4. You’ll see a multiple choice survey on why you're cancelling your subscription. Once you’ve filled it out, select Continue to cancel.
5. You’ll see a page that details product benefits, and the last day you'll be able to use your subscription. Select Continue to cancel.
6. You’ll see a pop-up confirming your subscription is cancelled. Select Got it.

Note: If you are within the billing period you last paid for, you will be able to resume your subscription and stay on the same billing by selecting Resume subscription. If you are outside of the billing period, you will have to go to the web to resubscribe.

You may follow the official steps to cancel a subscription from Apple.

You may follow the official steps to cancel a subscription from Google.

Note: You cannot cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

If your subscription is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.