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Cancel your subscription

by Intuit•54• Updated 4 days ago

In this article, learn about the option to change your plan and the steps to cancel your plan. 

Prerequisites

At this time, there’s no option to cancel QuickBooks Online Accountant since it’s a free program.

Learn what happens to your data after you cancel

Whether you've cancelled your account or your trial as expired, QuickBooks Online will keep your business data intact with read-only access for 1 year from the date of cancellation. To make any changes, you will need to re-subscribe. You can view your expired/cancelled company files under Cancelled companies on the sign-in page.

If you have multiple QuickBooks Online subscriptions, keep at least one with the same login. This way, you can indefinitely keep read-only access.

If your needs have changed, consider changing your subscription level before you cancel.

First, compare features and pricing to find a new subscription that’s right for you. Then, change your subscription. This option can help tailor a subscription to your business needs and reduce your monthly costs. 

If you change plans, you’ll keep access to your data, settings, and account history. 

The steps to cancel your subscription vary based on where you signed up. For example, if you signed up through a mobile app store, you’ll need to return to your app store to cancel your account.

  1. Sign in to the Intuit Account Manager.
  2. Select Products & billing, then select your company name. This will take you to your subscription page.
  3. Find the product you wish to cancel, then select Cancel.
    Highlight of the Cancel button in the One Intuit Account Manager.
  4. Follow the on-screen steps. After your cancellation is successful, you’ll get a confirmation.

Note: There are two options to resubscribe. If you are within the billing period you last paid for, select Resume subscription on the subscription page. If you are outside of the billing period you last paid for, resubscribe from our website.

You may follow the official steps to cancel a subscription from Apple.

You may follow the official steps to cancel a subscription from Google.

Note: You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

If your account is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.

Learn what will happen to your Payroll Data once you cancel

After cancelling your QuickBooks Payroll subscription, your data will remain available in read-only access for 12 months from the cancellation date, as long as you log in once every few months.

You'll need to log in once every 100 days following your cancellation to keep the connection between QuickBooks Online and QuickBooks Payroll powered by Employment Hero alive, and ensure it doesn't expire before your 12 months are up. If the connection expires within the 12 months for any reason, you'll need to contact us to get access to your read-only payroll data.

Related links

QuickBooks Online App for AndroidQuickBooks Online App for iOSQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start