QuickBooks HelpQuickBooksHelpIntuit

Cancel your subscription

by Intuit•55• Updated 2 days ago
Get in touch: If you're thinking of leaving us, please call us for free (from a mobile or landline) on 1800 350 468.

QuickBooks is designed to grow with your business – or scale back when you need it to. If your needs have changed, consider switching to a different plan instead of starting from scratch elsewhere. You’ll keep your data, settings, and account history if you choose to switch plans—making it a simpler alternative to cancellation. Still prefer to cancel? Call us for free on 1800 350 468 or follow the steps below based on how you signed up.

At this time, there’s no option to cancel QuickBooks Online Accountant since it’s a free program.

Learn what happens to your data after you cancel

Whether you've cancelled your account or your trial as expired, QuickBooks Online will keep your business data intact with read-only access for 1 year from the date of cancellation. To make any changes, you will need to re-subscribe. You can view your expired/cancelled company files under Cancelled companies on the sign-in page.

If you have multiple QuickBooks Online subscriptions, keep at least one with the same login. This way, you can indefinitely keep read-only access.

If your needs have changed, consider changing your subscription level before you cancel.

First, compare features and pricing to find a new subscription that’s right for you. Then, change your subscription. This option can help tailor a subscription to your business needs and reduce your monthly costs. 

If you change plans, you’ll keep access to your data, settings, and account history. 

To cancel, please call us for free (from a mobile or landline) on 1800 350 468.

You may follow the official steps to cancel a subscription from Apple.

You may follow the official steps to cancel a subscription from Google.

Note: You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

If your account is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.

Learn what will happen to your Payroll Data once you cancel

After cancelling your QuickBooks Payroll subscription, your data will remain available in read-only access for 12 months from the cancellation date, as long as you log in once every few months.

You'll need to log in once every 100 days following your cancellation to keep the connection between QuickBooks Online and QuickBooks Payroll powered by Employment Hero alive, and ensure it doesn't expire before your 12 months are up. If the connection expires within the 12 months for any reason, you'll need to contact us to get access to your read-only payroll data.

Related links

QuickBooks Online App for AndroidQuickBooks Online App for iOSQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start