How to understand your subscription rates and charges

Possible reasons include:

• You are currently using Payroll.
• It could be that GST is added to the base subscription price.
• You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
• You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.

Possible reasons include:

• You turned on Payroll mid-billing cycle.
• You upgraded from Simple Start to Essentials, or from Essentials to Plus mid-billing cycle.
• You have multiple companies, which means you will be billed for each one.
• You forgot to cancel a subscription (cancellation has to be done manually by the primary admin user).
• You saw a second charge related to the pre-authorisation process for credit card payments:
  • If you are checking your credit card account online, please be aware that QuickBooks submits a pre-authorisation before processing your subscription payment. This pre-authorisation allows us to verify that the credit card on file is valid and that there is enough available credit to process the charge. Typically the pre-authorisation is removed within five days.
  • If your payment was very recent, you may still see the pre-authorisation on your account. Intuit's pre-authorisations can be up to A$1 more than the actual charge, so if the amount is not what you thought you were being charged for your subscription, this could be why. Additionally, since the pre-authorisation is temporary, you may see the charge online, but will not see this on your credit card statement.
  • If you have any questions, you can verify the pre-authorisation by calling your credit card company.