A damaged Accounts Receivable account in the QuickBooks file
To correct the problem, merge the existing Accounts Receivable account into a new one.
- Go to Lists then select Chart of Accounts.
- Select the Account ▼ drop-down at the bottom, then New.
- Select Other Account Types, then Accounts Receivable.
- Select Continue.
- Enter Account Name "Accounts Receivable 2", then select Save & Close.
- Right-click on the existing Account Receivable account, then select Edit Account.
- Change the name to "Accounts Receivable 2" and select Save & Close.
- Select Yes to merge the accounts.
- After the merge is complete you can rename "Accounts Receivable 2" back to its original name.
- Load the Merchant Service Deposits screen and try to record the payments.
Multiple Accounts Receivables in your chart of accounts
To resolve this, you'd need to merge the accounts.
Invoices are saved against Accounts Receivable subaccounts
- Go to Lists then select Chart of Accounts.
- Locate the Accounts Receivable account.
The screenshot above shows an Account Receivable account with subaccount. Due to limitations with the design, payments applied using the Merchant Deposit Screen may not be applied to invoices that are against an Accounts Receivable subaccount.
- Open the invoice you are trying to apply the payment to and check the Accounts Receivable account that is selected.
- Toggle the Accounts Receivable account to the appropriate parent account, then select Save & Close.