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Fix internet connection problems in QuickBooks Payments

SOLVED•by QuickBooks•9•Updated over 1 year ago

Learn how to change your internet connection settings so QuickBooks Payments works properly for QuickBooks Desktop for Windows.

Do you see blank pages, missing data, or errors when you sign in, create invoices, or process payments? You may need to change your internet settings so QuickBooks Payments can connect to our services online. Here’s how to troubleshoot the problem and change these settings if you need to.

 Important:

Solution 1: Clear the cookies and cache in Internet Explorer

Follow this solution even if you have Windows 10 or don’t use Internet Explorer as your web browser. QuickBooks Payments uses Internet Explorer behind the scenes to connect to our services online.

  1. Open Internet Explorer.
  2. Select the Tools ⚙ icon. Or, press the Alt key on your computer to bring up the menu bar, then select the Tools menu.
  3. Select Internet Options from the menu.
  4. Go to the General tab. From the Browsing history, select Delete…
  5. Select the following to delete:
    • Temporary Internet files and website files
    • Cookies and website data
    • History
    • Passwords
  6. Select Delete.
  7. Close the Internet Options window.
  8. Close Internet Explorer.
  9. Try to access QuickBooks Payments again.

If you don’t see Internet Explorer in Windows 10

Microsoft has replaced Internet Explorer with Edge as its main web browser. However, Internet Explorer is still in Windows 10. If you don’t see Internet Explorer on your computer, here’s how to open it through Edge:

  1. Open Microsoft Edge.
  2. Select the button with three dots (...) at the top right of the browser window.
  3. Select Open with Internet Explorer.
  4. Follow the steps above to clear the cookies and cache.

If clearing the cache and cookies in Internet Explorer doesn’t fix the problems, move on to solution 2.

Solution 2: Change the Compatibility View settings in Internet Explorer

The Compatibility View settings help web pages display properly. To change them in Internet Explorer:

  1. Open Internet Explorer.
  2. Select the Tools ⚙ icon. Or, press the Alt key on your computer to bring up the menu bar, then select the Tools menu.
  3. Select Compatibility View Settings from the menu.
  4. In the Add this website field, enter "https://*.intuit.com" and select Add. Repeat this step for both "https://*.intuit.net" and "https://*.quickbooks.com."
  5. Select Close.

If you still see problems, try solution 3.

Solution 3: Change the internet connection settings in QuickBooks

Although you can change these settings directly in Internet Explorer, it’s best to do it in QuickBooks Desktop. This makes sure the new settings take effect in QuickBooks.

  1. Open QuickBooks Desktop
  2. Go to the Help menu and select Internet Connection Setup.
  3. Select Use my computer’s Internet connection settings, then select Next.
  4. Select Advanced Connection Settings… This opens the Internet Options window where you can change the settings described below.
  1. Go to the Security tab.
  2. Select the Trusted sites zone.
  3. Select the Sites button.
  4. In the Add this website to the zone field, enter "https://*.intuit.com" and select Add. Repeat this step for both "https://*.intuit.net" and "https://*.quickbooks.com." When you’re done, select Close.
  5. Select Custom level...
  6. Scroll down to the Miscellaneous category. Under Access data sources across domains, select Enable. Then, select OK.
  7. Select Apply and then OK to close the Internet Options window.
  8. In your QuickBooks Desktop,
    1. Go to the File menu and select Close Company to close your company file.
    2. Go to the File menu and select Exit to close QuickBooks Desktop.
    3. Open QuickBooks Desktop and your company file again.
  1. Go to the Privacy tab.
  2. Select Advanced to bring up the Advanced Privacy Settings window.
  3. Select Override automatic cookie handling. If you don’t see this option, skip this step.
  4. Under both First-party Cookies and Third-party Cookies, select Accept.
  5. Select Always allow session cookies.
  6. Select OK to close the Advanced Privacy Settings window.
  7. Select OK to close the Internet Options window.
  1. Go to the Security tab.
  2. Select the Internet zone.
  3. In the Security level for this zone section, select Custom level…
  4. Scroll down to ActiveX controls and plug-ins and select Enable or Prompt for the following items:
    • Binary and script behaviors
    • Download signed ActiveX controls
    • Run ActiveX controls and plug-ins
    • Script ActiveX controls marked safe for scripting
  5. Select OK.
  1. Go to the Security tab.
  2. Select the Trusted Sites zone.
  3. Under Security level for this zone, select Custom level…
  4. In the Reset custom settings section, select Low from the Reset to ▼ dropdown menu.
  5. Select Reset…
  6. Select Yes to confirm your choice.
  7. Select OK.
  1. Go to the Advanced tab.
  2. In the Settings section, scroll down to the Security category.
  3. Uncheck Do not save encrypted pages to disk.
  4. Select Use TLS 1.2.
    Note: Make sure your computer software meets the system requirements for TLS 1.2.
  5. Select OK to save all changes and close the Internet Options window.
  6. In the Internet Connection Setup window, select Done.
  1. Go to the Privacy tab.
  2. In the Pop-up Blocker section, uncheck Turn on Pop-up Blocker. QuickBooks uses pop-up messages to give you updates about transactions.
  3. Select OK.

When you’re done changing the internet connection settings, restart your computer to ensure the changes take effect.

If you still run into problems with payments, move on to solution 4.

Solution 4: Change your firewall and security software settings

You may need to change the settings for your firewall or security software. Like other web-based credit card processing software, QuickBooks Payments requires a secure, uninterrupted connection to send and receive data.

Need more help? Reach out to us and we’ll fix this together.

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