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Fix subscription has lapsed error in QuickBooks Desktop

by Intuit•7• Updated 2 weeks ago

Learn what to do if you see a “Your QuickBooks subscription has lapsed” message.

See an error that your QuickBooks Desktop subscription has lapsed or expired? Don’t worry. It won’t affect your company’s data. Here’s how to fix the problem.

If you get a subscription error when you install, check out how to verify your subscription before you install.

Solution 1: Update your billing info

Update your payment details for your subscription in your Customer Account Management (CAMPs) portal.

To watch more how-to videos, visit our video section.

  1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
  2. Select QuickBooks Desktop from your products and services.
  3. Select details next to your QuickBooks Product.
  4. Select Edit next to your Payment Method. Update your payment info. When you’re done, select Save and Close.
  5. Open QuickBooks Desktop.
  6. Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.

If you still see the subscription error, try solution 2.

Solution 2: Install QuickBooks Updates

Install the latest update for your version of QuickBooks Desktop. This often fixes subscription errors. It makes sure you have the latest features and fixes.

If your QuickBooks Desktop software is up to date, and you still see a subscription error, try solution 3.

Sometimes a damaged Windows file prevents QuickBooks Desktop from connecting to our online services. Follow the steps to download, install, and use the QuickBooks Desktop Tool Hub.

Step 1: Download the QuickBooks Tool Hub

The QuickBooks Tool Hub helps fix common errors. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

ToolHubIcon_QBDT_US_Ext_051320.jpg

Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

ToolHubSearch_QBDS_US_Ext_051320.jpg

Step 2: From the Tool Hub, run the QuickBooks Diagnostic tool

  1. Open the QuickBooks Desktop Tool Hub and select Installation Issues.
  2. Select the QuickBooks Install Diagnostic Tool to repair any Windows files needed to run QuickBooks.
  3. Select OK when the Diagnostic Tool completes.
  4. Start QuickBooks Desktop and open your data file.

If you still see the subscription error after using the QuickBooks Desktop Tool Hub, try solution 4.

QuickBooks Desktop saves a file with your product and license info to your hard drive. If there's a problem with it, the file is easy to restore:

  1. Get your product and license info. If you don't have it on hand, here's how to find it.
  2. Close QuickBooks Desktop.
  3. Open the Windows Start menu.
  4. Type Run into the search box and select Run.
  5. Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter. If this doesn't open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.
  6. Look for the file EntitlementDataStore.ecml. Right-click it and select Delete. Select Yes to make sure.
  7. Open QuickBooks Desktop and your company file.
  8. Follow the on-screen instructions to register QuickBooks again with your product and license info.

If you still see a subscription error, you might need to change the Internet connection settings in QuickBooks Desktop. Follow the detailed steps to check your Internet connection settings so QuickBooks can connect to our online services.

Still see a subscription error? Reach out to us and we’ll fix this together.

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