Request a refund for your product

If you purchased from Intuit and it's within 60 days of the ship, download, or unlock date, you're eligible for a refund under our satisfaction guarantee.

Important: for Payments hardware returns go to the Refund Payments hardware section for the correct return address.

For software

You can request a refund through your Intuit Account.

1. Sign in to the Intuit Account Manager.
2. Select Products & billing.
3. Select Request or track a refund.
   
4. Fill out the Intuit refund request form.
5. We'll send you an email as your refund is processed.

When you request a refund, your license will be deactivated and you’ll no longer be able to use the product. If you have questions, you may also contact Customer Service.

For Hardware

You can return your physical products within 60 days of purchase. We recommend you use a traceable method to return products.

• If you ship via USPS, consider using registered or certified mail, or a return receipt. We aren’t responsible for lost mail or products damaged during shipment.
• Fill out the QuickBooks Return Form and send products to:
  • USPS-returns
    ATTN: Returns Department
    PO Box # 580926
    Pleasant Prairie, WI 53158, US
  • Non-USPS-returns (To be used for all hardware returns)
    Intuit Inc.
    ATTN: Returns Department, Door 20
    11500 80th Avenue
    Pleasant Prairie, WI 53158, US

Note: Shipping fees and Staples rewards for initial order aren't reimbursed.

• If you purchased through Amazon, see instructions on their official Return Items You Ordered article.
• If you purchased through eBay, see instructions on their official Return an item for a refund article.

If you purchased from a retailer, you can return the product to us within 60 days of purchase. You'll need to provide the following:

• All physical components, including manual and CD if applicable
• A copy of the retail purchase receipt
• Your name or the payee's name (for the refund check)
• Mailing address to send the refund
• Phone number
• Email address (optional, in case there are questions)

Send all physical product returns to:

• USPS-returns
  Intuit Inc.
  PO Box # 580926
  Pleasant Prairie, WI 53158, US
• Non USPS-returns (To be used for all hardware returns)
  Intuit Inc.
  ATTN: Returns Department. Door 20
  11500 80th Avenue
  Pleasant Prairie, WI 53158, US

Note: Shipping fees and Staples rewards for initial order aren't reimbursed.

If you purchased from Intuit and it's within 60 days of the ship date, you're eligible for a refund under our satisfaction guarantee, by returning hardware to Intuit.

• We recommend you use a traceable method to return products. If you ship via USPS, consider using registered or certified mail, or a return receipt. We aren’t responsible for lost mail or products damaged during shipment.
• Make sure to include an insert, listing your original Order Number and date of purchase, into the package.
• Return your hardware to:
  • Intuit Inc.
    ATTN: Returns Department, Door 20
    11500 80th Avenue
    Pleasant Prairie, WI 53158, US

Note: Shipping fees and Staples rewards for initial order aren't reimbursed.

There is no 60-day money back guarantee for education/lab packs, or resource guides. You may return these only if they have not been opened.

Mail unopened products to the returns department for a refund or exchange. They may be exchanged if the wrong item was ordered or purchased.

• USPS-returns
  ATTN: Returns Department
  PO Box # 580926
  Pleasant Prairie, WI 53158, US
• Non USPS-returns: (To be used for all hardware returns)
  Intuit Inc.
  ATTN: Returns Department, Door 20
  11500 80th Avenue
  Pleasant Prairie, WI 53158, US

You have 60 days from the purchase date to get a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. Since there is no physical product shipped, you are not required to send anything back to the Returns Department.

Refunds for electronically delivered QuickBooks can be requested by sending an e-mail with a copy of your purchase receipt as well as the license number of the product to be refunded to EReturns@intuit.com.

• On the Intuit refund request form, select Track refund requests.
• Enter details such as case number and email address to check your refund status.

If your UPS delivery arrived after the expected date, please contact Customer Service. We will investigate the tracking history and issue a refund if it was late.

If you have a priority or discount code for free shipping, please have the mailer ready and then contact Customer Service to request a refund.