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Cancel or void payment cut-off timing in Online Bill Pay

Learn about the cut-off timing for canceling or voiding a payment in Online Bill Pay.

Do you need to cancel or void a payment? If so, you need to know if there's time. We have the details you need in the article below.

Cut-off time to cancel a bill payment

The following cut-off times apply to both Bank Transfers (ePayment/ACH) and check payments.

Payments scheduled before 3:00 pm PT on a banking day before the process date can be canceled up to 4:00 pm PT on the banking day before the process date.

  • Example: If scheduling a payment on a Monday at 2:59 PM PT with a Tuesday process date, the payment can be canceled up to 4:00 PM PT on Monday

Payments scheduled after 3 pm PT the banking day before the process date can be canceled before 6 pm PT on the banking day before the process date

  • Example: If scheduling a payment on a Monday at 3:01 pm PT with a Tuesday process date, the payment can be canceled up to 6 pm PT on Monday
Note: If scheduling a payment on a Friday for a Process Date of Tuesday, and Monday is a federal holiday, the payment would need to be canceled by the Friday before. This would be based on the time frames listed above.

Cut-off time to void a bill payment

Cut-off time for bank transfers (ePayments)

A bank transfer can be voided after 1 am PT on the process date and before 1 pm PT on the banking day before the deposit date (no action can be taken between 2 pm PT on the banking day before the process date and 1 am PT on the Process date).

Voiding the bank transfer will not prevent the debit from your bank account.

Cut-off time for checks

A check can be voided after 1 am PT on the process date and before 1 pm PT on the banking day before the deposit date. This is only if it hasn't already been cashed by the vendor. (No action can be taken between 2 pm PT on the banking day before the process date and 1 am PT on the day of the process date).

  • Voiding the check will not prevent the debit from your bank account because the payment has already processed.
  • If there is a check # on the payment confirmation screen, the check has already been mailed out to your vendor.

Voiding a check will place a Stop Payment on the check.

  • A check with a Stop Payment on it will be rejected when presented at the bank.
  • As a courtesy to the vendor, please inform them that the check is no longer valid. This is in order to prevent any fees from their bank that might incur if they attempt to cash it.
  • Checks can be voided until they have been cashed by your vendor (and cleared by the vendor's bank).
  • All checks issued after May 16, 2014 are printed with the words "Void after 90 days". On the 91st day after the date of issue, the check will be voided and the funds will be deposited back to the payment account.
  • Checks issued before May 16, 2014 will not expire, and will still be honored at any time.

Timing of a credit for the voided payment

Timing varies  credits as it relates to voiding payments.

  • The timing of when you receive a void and credit varies. This is because the original debit from your bank account may not have settled in our account.
  • ​A credit may take two to five business days from the date of the void request. This depends on when the funds debited your account.

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