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Configure Internet Explorer to work with QuickBooks Payments and related applications

Certain settings must be configured for Internet Explorer (IE) to work with our products and services, including QuickBooks Payments. If IE is not set up correctly, the following problems may occur:

  • Blank page displayed or navigation to web page canceled
  • Error when connecting or performing web-based connections
  • QuickBooks Desktop connectivity issues
  • Data missing or web pages incorrectly loading
  • Other internet-based connection issues

Be sure to restart your computer if you are having problems accessing web-based features. Sometimes this may solve simple connectivity issues and should also be performed if the changes made below fail to apply.


  • If you are having these connectivity issues within QuickBooks Desktop but all other web access in it works as expected, a firewall or security software may be interrupting connection to QuickBooks Payments. See Configure firewall or security software when using QuickBooks Payments for details and instruction.
  • Regardless of the default browser settings in Windows, QuickBooks Desktop will always use Internet Explorer for internet connections.

Operate Internet Explorer in Compatibility View

  1. In Internet Explorer, select the Gear icon at the top right and then choose Compatibility View settings. You can also go to the Tools drop down (or press Alt+T on your keyboard to access the Tools option).
  2. On the Compatibility View settings screen, check the Display all websites in Compatibility View box and click Close.

Change the Internet Explorer options

  1. Open Internet Explorer and select the Gear icon at the top right.
  2. Select Internet options.

In the Internet Options window, you can change the following:

Add Intuit to the Trusted Sites

  1. Go to the Security tab.
  2. Select Trusted Sites and then click the Sites button.
  3. In the Add this website to the zone field, enter https://* and click Add. Repeat this step for https://*
  4. Click Close to get out of the Trusted sites window.
  5. Select Custom level... then scroll down to Miscellaneous.
  6. Under Allow Cross domain requests, choose Enable, then click OK.
  7. Click Apply then OK to close the Internet Options window.
  8. Restart Internet Explorer to apply the changes.

Pop-up settings

  1. Go to the Privacy tab.
  2. Click Advanced to bring up the Advanced Cookie Options window.
  3. Place a check-mark in the Override Automatic Cookie Handling box.
  4. Confirm that Accept is selected for First-Party and Third-Party cookies.
  5. Place a check-mark in the Always Allow Session Cookies box.
  6. Click OK to close this window.
  7. If there is a Pop-up Blocker section, be sure this item is unchecked. We use security pop-ups to inform you of actions regarding the transaction and they must be allowed for the process to work correctly.
  8. Click the OK button to save these settings.Note: Once payments account access is completed and has been added to the pop-up settings, you can change these settings back to default if necessary.

Security settings

  1. Go to the Security tab.
  2. Select Internet as the zone to change.
  3. Click Custom Level. The Internet Zone dialog box opens.
  4. Scroll to ActiveX Controls and Plugins and enable (or set to Prompt) the following items:
    • Binary and script behaviors
    • Download signed ActiveX controls
    • Run ActiveX Controls and Plugins
    • Script ActiveX Controls Marked Safe for Scripting
  5. Click OK to save your settings and exit the Security Settings - Trusted Sites Zone dialog box.

Advanced settings

  1. Go to the Advanced tab.
  2. In the Settings section, scroll down to Security, and then deselect Do not save encrypted pages to disk.
  3. Click OK to save all changes and close Internet Options.

To enable TLS 1.2: go to the Advanced tab and locate TLS 1.2 and then select the Use TLS 1.2 box. Click Apply and Save.

If using Microsoft Edge

Starting with Windows 10, Microsoft is phasing out Internet Explorer and moving to Edge. Internet Explorer is still in Windows 10 but it’s built in the back end. QuickBooks still utilizes it by default. If you need to clear your cookies and cache, open IE using one of these options:

Through the Run box

  1. On your keyboard, press the Windows key+R.
  2. On the Run box, type iexplore.exe.
  3. When IE launches, clear cookies and cache as you normally would.

Through the Search box

  1. On your keyboard, press the Windows key.
  2. In the search field, type Internet Explorer.
  3. Select Internet Explorer.
  4. When IE launches, clear cookies and cache as you normally would.

Through Edge

  1. Open the Microsoft Edge.
  2. Click the more actions button (Three Dots).
  3. Select Open with Internet Explorer.
  4. When IE launches, clear cookies and cache as you normally would.

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