QuickBooks HelpQuickBooksHelpIntuit

Error 81624: I can't pay my QuickBooks Online subscription

by Intuit Updated 7 months ago

Learn more about error -81624 and why you may not be able to complete the card payment process for your QuickBooks Online subscription.

What is Error 81624?

The error -81624 is a result of the bank blocking or failing to authorise or validate a payment transaction related to QuickBooks. If you can’t pay for your QuickBooks Online subscription because of error -81624, don’t worry we have a few things you can do to help resolve this.

What can you do to fix error 81624?

  • Clear your cache and cookies or try update your payment details using a private browser.
  • Make sure all your card billing information is correct and up to date.
  • Make sure that the billing address in your QuickBooks company file matches the address on your card.
  • Make sure your contact number is formatted correctly, using the +area code. 
  • Make sure there are no special characters or symbols (such as @ or *) in your billing address. Special characters will cause errors.
  • Try to pay later. The system or connection may be available later that day. 
  • Use a different card. The balance, card type or permissions of a different card may allow the payment.
  • Contact your bank manager to make sure QuickBooks is approved to bill your account, they may need to do some checking from their end. For PayPal: contact PayPal and/or the banking institution that is linked to PayPal.

If you're still unable to make payment after following these troubleshooting steps, reach out to our customer support team.

Intuit Enterprise SuiteQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

Sign in now for personalized help

See articles customized for your product and join our large community of QuickBooks users.

More like this