Hello, aviation-edgingt.
To isolate the issue, I'd like to make sure this isn't a problem with the browser. I recommend clearing the cache, since it can sometimes become full of older data, potentially causing viewing errors in QuickBooks Online. Clearing the cache will allow you to work with a clean slate and resolve errors like this. This article will walk you through the steps depending on which browser you're using: Clear cache and cookies to fix issues when using QuickBooks Online.
If the same problem occurs, try using a different browser. This can be an issue with the browser that you use and QuickBooks.
If the same things happen, I suggest contact our QuickBooks Support, so they can investigate this.
Please refer to this article to mobile app not tracking trips properly: Fix mileage tracking issues in the QuickBooks Online mobile app.
Let me know how it goes by leaving a reply below. I'm here to help you further with tracking mileage in QuickBooks Online. Take care!
