erike491
QuickBooks Team

Talk about your business

@Bill MiLo , @Janetccc @Weatherford Steel @lk32 @MMMarc @ACES050614 @HMGC 

Thank you all for sharing your concerns about the issues with QuickBooks Desktop crashing. My team has been working through all of the information provided by customers through the community and support and it has been immensely helpful so far.

The root cause of this crash is proving particularly elusive and we're currently working on collecting system logs from affected customers to bring us to a fix.

If you're open to a call, I'd be grateful if we could reach out to you to collect more information on your system setup.

In the meantime, the solutions shared by @lk32 are excellent workarounds to stabilize QuickBooks and prevent crashes while we continue our work.To reiterate, those are:

-Disabling pop-up windows
-Turning off the company homepage screen.

Again, thank you to everyone for keeping the lines of communication open with us. It makes all the difference.