Hi again, oscaradi.
I suggest reaching out to our customer support team. That way, one of our representatives will be able to pull up your account in a secure session and check the setup and what causes why there is no amount in the VAT.
To contact our support, here's how:
- Go to the Help icon.
- Choose Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Select I still need a human, then click Contact us.
- Choose a way to connect with us.
Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.
Let me know if you have any other questions. I'll be around to help. Have a great day and stay safe!
