Hi again, oscaradi. 

I suggest reaching out to our customer support team. That way, one of our representatives will be able to pull up your account in a secure session and check the setup and what causes why there is no amount in the VAT.  

To contact our support, here's how: 

1. Go to the Help icon.
2. Choose Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Choose a way to connect with us. 

Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.   

Let me know if you have any other questions. I'll be around to help. Have a great day and stay safe!