Hello eric54,
Thanks for reaching out about this. I want to make sure you have access to your QuickBooks account and I'll help you figure this out.
I see in your question that you mention QuickBooks Online EasyStart (Simple Start is our US counterpart), but you've tagged QuickBooks Self-Employed on your post. These are two separate versions of the program, but don't worry, I'll cover both.
First I'd like to point out that the Community forum automatically redacted your business name and company ID. The company ID in particular is something you should keep secure and only share in private settings as this is one of the main identifiers of your QuickBooks account. Since the Community forum is a public platform, you won't want to be sharing that information here.
QuickBooks Online and QuickBooks Self-Employed are both cloud-based versions of the program. This means, accessing your data happens by going to qbo.ca, hovering over Sign In, and choosing either QuickBooks Online or QuickBooks Self-Employed, depending on which you're using. When you do this, you'll be viewing your "data file," as it were.
For QuickBooks' cloud versions, there isn't a company file saved to your computer files, so if that's the kind of thing you're looking for, that's why you're not seeing it.
When you're using QuickBooks Online, you can explore partner applications in the Apps section to explore what's available for creating back-up files, but otherwise it's all housed in the cloud. Learn more here: Do I need to back up my data with QuickBooks Online?
If what you mean to say with this post is you're having trouble logging into your account, please get in touch with either QuickBooks Online or QuickBooks Self-Employed support. Please keep in mind these are two separate teams, so it's important to contact the one you need in order to get back into your books. I'll leave the options for both below.
QuickBooks Online Support
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET
QuickBooks Self-Employed Support
For QuickBooks Self-Employed support when you can't login, please visit our Contact Us page, choose QuickBooks Self-Employed, then fill out the email form.
We've got your back.
