Hello there, yahya251.
There's a possibility that you have multiple accounts associated with your email address. That's why you're seeing the expired subscription and the newly bought one.
To get an update from the last conversation you had with our support, I recommend contacting them. They can check the status of your subscription.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert. Live chat all day, M-F.
- Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.
If you're unable to sign again to your account, here's how to get in touch with them.
- From the sign in page, select I forgot my user ID or Password.
- Click Try something else.
- Select message us for support to connect to an expert via Chat.
Once everything looks good, you can then start using our system. Here's a guide for you: Get started with QuickBooks Online.
Keep me posted if you have follow-up questions about your QuickBooks account, I'll be right here to help you.
