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Bilal_Ashraf789
January 18, 2022
Question

Account Setup Issue

  • January 18, 2022
  • 1 reply
  • 1 view

Its been more than 2 weeks, I have paid for subscription and still I am unable to setup my account still getting the message that "We have received your request and will process your sign-up shortly."

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
January 18, 2022

Did you sign up for a QBO Accountant account?

B
Bilal_Ashraf789Author
January 18, 2022

I signed up for normal online account, in the recent Discount offer

MaryLandT
MaryLandT
Level 10
May 13, 2022

It has been a week and i still can't use my account. The sign in issue was resolved. However, when i sign in, it shows that my subscription has been expired a year ago whereas i bought subscription 7 days ago. When i contacted support, they told me to continue conversation on email. It has been almost 2 days and they haven't replied on email

 

 


Hello there, yahya251.

 

There's a possibility that you have multiple accounts associated with your email address. That's why you're seeing the expired subscription and the newly bought one. 

 

To get an update from the last conversation you had with our support, I recommend contacting them. They can check the status of your subscription.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat all day, M-F.
    • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

 

If you're unable to sign again to your account, here's how to get in touch with them.

 

  1. From the sign in page, select I forgot my user ID or Password.
  2. Click Try something else.
  3. Select message us for support to connect to an expert via Chat.

 

Once everything looks good, you can then start using our system. Here's a guide for you: Get started with QuickBooks Online.

 

Keep me posted if you have follow-up questions about your QuickBooks account, I'll be right here to help you.

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