QuickBooks Q&A (UK)

App not tracking mileage

We are using QuickBooks Online EU with a connected Rabobank account. The bank feed is successfully importing transactions and transaction descriptions, but it is not consistently importing the name of the beneficiary/payee. We need the counterparty name to be imported into the Payee field, rather than just the payment description or SEPA reference. Can you confirm whether the Rabobank PSD2/Open Banking integration supports the creditor/payee name field, and whether there is a known issue with mapping this field into QuickBooks Online? Is there a recommended workaround or an alternative bank-feed connection available?

I noticed this yesterday and today. I am unable to link invoices and transactions

I used to be able to add an expense manually. Beside where I can click + New, there used to be an option to add an expense. It has disappeared. Now I can only add an invoice, customer or product/service. Where is the expense option?? 

My new bank shows all the transactions but QuickBooks just shows the money I put in to open the account

Suddenly when I go to look at clients transactions, invoices etc....there are none there. Years worth not there! It just says $0 yet am in UK so shouldn't be in dollars.

I can't see that option for petrol, car repairs, tyres, park, etc

Several of my clients have reported problems with dates changing. For example a quote was raised on the 6th of November when they generated the PO from it the date was the 15th September? Why has the date started changing? It there a fix?Thanks

Where in app I can add tax rate which for train tickets is zero anyways but app won’t let me add it with out tax rate but I can’t see anywhere where I could change that

Years of transactions, invoices etc....just not there.

Hi all, Since 5 November 2026, the invoice editor in QuickBooks Self-Employed (UK) has stopped calculating line amounts from hours. Has anyone else seen this? What's happening:- Each line shows hours x rate, e.g. "0 hrs x £13.00", but the Amount still shows the full £13.00- The invoice total adds up every line, even where the hours are 0- It happens on new invoices, duplicated invoices and existing invoices opened for editing- Payment reminders are affected too- Viewing an old saved invoice without editing shows the correct amounts What I've tried (no change):- Edge and Chrome, including a private/incognito window- Windows and browser updates- Clearing the cache- The same fault shows on my PC and in Chrome on my phone The Android app has also been white-screening on and off since the same day, even after reinstalling. This has worked fine for years, so something seems to have changed. I'm working around it by manually setting each 0-hour line's amount to £0.00, which takes ages with lo

I am trying to change my payment card.

I need to amend the description on a sales invoice but it will not allow me as it says DD is scheduled and I need to visit Go Cardless to make any changes. Unable to change description in GC

Top Questions is our Community series where we take a closer look at the questions QuickBooks users have and share practical answers to help you get things done.This time, we're talking about subscriptions and billing. Maybe you're unsure which QuickBooks plan you're on, need to update your payment details or have spotted a charge you weren't expecting.Let's go through some common questions and where to find the answers!The steps below mainly apply to QuickBooks Online subscriptions purchased directly from Intuit. If you subscribed through Apple, Google Play or your accountant, the process may be different.Q1. Where can I find my QuickBooks subscription details?If you're unsure which QuickBooks plan you're using or when your next payment is due, you can check your subscription information directly in your account.Here's how:Sign in to QuickBooks Online. Select Settings ⚙. Choose Subscriptions and billing. Review your subscription details, including your plan, billing information and av

Welcome to Top Questions! A new Community series where we take a closer look at the questions QuickBooks users have and share practical answers to help you get things done.This time, we're talking about invoices. Whether you're creating your first invoice, updating its appearance, adding a purchase order (PO) number or chasing an overdue payment, there are a few useful features worth knowing about.Let's get into it!The steps below mainly apply to QuickBooks Online. Some features and menu options may differ depending on your subscription or whether you're using QuickBooks Sole Trader.Q1. How do I create and send an invoice in QuickBooks?If you're new to QuickBooks, creating an invoice is a good place to start.Here's how:Go to Sales & Get Paid, then select Invoices. Select Create invoice. Choose your customer from the dropdown menu, or add a new customer. Check the invoice date, due date and payment terms. Add the products or services you're charging for, including the quantity and r

New day, new issue with Quickbooks. My office admin noticed today that a recurring invoice that is usually set up for manual payment (‘let customer make payment’) is now scheduled for GoCardless direct debit payment. We thought it was our mistake, I then tried to disable GoCardless on that invoice, the toggle is switched off, I save, but when I refresh and open again - it is enabled again. I opened the issued invoice rather than the recurring template and the same happens, even if I select to save for this invoice only.I then noticed that any invoice that was set up for manual payment where that customer has an active GoCardless DD mandate has now switched to GoCardless payments. This is a particularly big issue for us as we sell some low margin items where the GoCardless fee can eat up a significant portion, for these services we have an invoice template which has a highlighted note to request manual payment. I can't cancel the mandate as for everything else that has a normal margin,

I recently started preparing the accounts and logged in as a user now I receive leave requests in my inbox

The first receipt I went to snap it said allow access to files I clicked no and don't show again. Now I can't snap my receipts. How do I undo?

Does Intuit permit Robotic Process Automation (RPA) or AI agents to interact with the QuickBooks Online browser interface to perform bookkeeping tasks? Specifically, would automated interaction with the Bank Transactions section, including Match, Categorise and Post, be permitted under the QuickBooks Online Accountant licence? Would such automation require a separate user account, additional licence or specific written authorisation from Intuit? Are there restrictions on using automated processes across multiple client companies managed through QuickBooks Online Accountant? Are there any approved APIs, integration programmes or alternative methods for automating bank transaction matching and categorisation? Would there be any licensing concerns if an AI system analysed transaction information and instructed an RPA tool to execute the relevant actions? Could you provide the relevant licensing provisions or official documentation confirming which automation methods are permitted?

Where has the function gone that allowed me to slide rows up and down bills with multiple rows?

he first VAT return that needs to be completed is June to Sept 26. How do I set this up on the system?

After cloning that drive to an SSD on the same computer, QuickBooks began reporting that it was not registered and displayed a 30-day grace-period message.I own a perpetual, outright-purchased licence for QuickBooks Pro 2014 (UK), product number [removed].I have also encountered Error 3371, Status Code 1, and entitlement error 9558.The SHA256 hashes of key installation files on both drives match. I have tried synchronising licence data and running the QuickBooks Tool Hub installation diagnostic, without resolving the registration problem.As this is a perpetual licence that I purchased outright, I expected it to continue working. Could anyone please advise whether my existing licence can be validated or its activation restored?