QuickBooks Q&A

Mtd plans on quickbooks

Help! When I opened an existing invoice this morning, all of the text in the body of the invoice disappeared except for the total line. It still shows when I print the invoice. How do I get the text back?

Error number QBO-16343

Hi, is anyone else who uses the GoCardless integration finding that the deposits aren't being created since the 24th March? I contacted support on Monday and went through it in detail yesterday but they told me there hadn't been other reports of this issue. Thanks, Stewart

I am totally confused by the new software and am spending hour upon hour trying to navigate the new software. It seems my accounts are now all over the place and make no sense whatsoever.

After a month plus of the photo upload button not working, QB released an update and solved the problem. Now they have released another update and the problem is back.With the new layout on the iPhone app for posted transactions, I click on the transaction and select ‘attachments’  then’ take a photo’. The app lets me take a photo and then buffers to completion, but the photo isn't attached when it finishes buffering. Can someone please advise? I have the latest iOS on my iPhone and the latest version of the app (uk).

I have clients that receive invoices that are for both shops, so I need to split them between locations, but I can't easily. Seems a simple oversight to not be able to do this?

Hi, how do I handle customer prepayments correctly, when using cash accounting system for vat in QBO Advanced? Would appreciate step by step advice, thanks.

I require a refund

I would like to contact you by email

How to chat with human advisor

invoices have been paid into bank account but are not showing when i come to record payment

Hi everyone,I’m currently self-employed and get paid using my UTR  number, which means my contractors are deducting tax at source before paying me (under the Construction Industry Scheme / CIS).The payslips (payment statements) I receive show the gross amount, the tax already deducted, and the final net amount. The net amount is what actually lands in my bank account.With Making Tax Digital (MTD), I want to make sure my books are 100% accurate.How can I set up QuickBooks so that it correctly reflects this? Specifically:How do I record the gross invoice amount and the CIS tax deduction so QuickBooks knows tax has already been paid on this income? How do I match the net payment coming into my bank feed to the invoice/payslip without leaving an "unpaid" balance on the invoice?Any step-by-step guidance on how to link these up would be amazing. Thanks in advance!

How to use the app correctly

HI there, I’m really annoyed about being switched over from QBSE to QuickBooks Sole Trader Plus. I’ve had my free onboarding session, but honestly it is far too complex for what I need it to do. All I want is to be able to incomes and expenses on one page and have them listed as they were in QBSE. After spending an hour on the phone with an onboarding specialist it became apparent that this just isn’t possible. This seems to me to be entirely wild.  Is anyone else angry about this? I’m thinking of moving away from Quickbooks entirely All the best

Need to change primary admin from my old accountant to me

PLT-8000 Validation error of type FieldUndefined: Field projectId is undefined I am getting this error in on Quickbooks - what is this ?

Is there any way to delete inputted "products/services" via the app?

Dear Quickbooks, Please stop making new duplicate accounts like Inventory Shrinkage (when Stock Shrinkage already existed) that are messing up our accounts and changing defaults that have been set for years. See image of audit log. 

Hi there, trying to log mileage, I use a motorbike. It appears to be defaulting to 55p per mile allowance which is car or van, not the 24p bike. Help! How do I change it?

So I have the product - Qty - unit cost - and line cost. After that I need it to show what is 20% and what is 0%. How do I get this to appear on the download?

keeps failing

A new employee has not paid anything but the student loan box has to be a whole number more than zero.