Photos not uploading following app update

Forum|Forum|14 days ago
July 16, 2026
6 replies
35 views

After a month plus of the photo upload button not working, QB released an update and solved the problem. Now they have released another update and the problem is back.

With the new layout on the iPhone app for posted transactions, I click on the transaction and select ‘attachments’ then’ take a photo’. The app lets me take a photo and then buffers to completion, but the photo isn't attached when it finishes buffering.
Can someone please advise? I have the latest iOS on my iPhone and the latest version of the app (uk).

QuickBooks Online

MirriamM

QuickBooks Team

To resolve this photo upload issue, we need to connect you with our Intuit Experts for a secure screen-sharing session. Since you have already updated your iOS and the QuickBooks United Kingdom app, our team needs to investigate the root cause of the buffering.

If you have any other QuickBooks-related concerns, drop a comment below.

ricky28Author

New Member

Hi,

I have done this and it is still not resolved.
Weirdly, the app will now let me save photos as attachments in transactions while they are pending, but won't save them for transactions that have been posted.
Can someone please sort, this has been a recurring problem for months now.

Kurt_M

QuickBooks Team

We recommend contacting our Intuit Experts again so they can start a secure screen-sharing session and investigate why you're unable to save photos as attachments on posted transactions.

Please don't hesitate to click the Reply button if you have any other questions about QuickBooks.

ricky28Author

New Member

Another app update done and the problem still isn’t fixed

ricky28Author

New Member

Another update today, still not working

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