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QuickBooks Q&A
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Hello Community 👋This is your space to ask your top-of-mind QuickBooks questions and get help from our experts. Topics can include (and aren't limited to): Banking, Self-Assessment, Reconciling, Transactions, Tax, or Reports! If you're stuck on something, this is the place to ask.So, drop your question below and an expert will help you out 👇
From 15 June 2026, QuickBooks Payroll is changing how it calculates your monthly per-employee charge. What exactly is changing? The way QuickBooks counts employees for billing is changing. Currently, you're billed for every employee whose payroll was run during the month. From 15 June 2026, you'll be billed based on which employees are marked as Active at the start of your billing month. The base fee and per-employee amounts stay the same, only the counting method is changing. What does 'Active' mean? An Active employee is someone currently on your payroll who will be included in your monthly bill. An employee marked as 'Not on payroll' for example, someone on extended leave, a seasonal worker not currently engaged, or someone who has left the business won't be included in your bill. Do I need to do anything before 15 June? Yes! It's worth reviewing your employee statuses before your Billing Day of Month (BDOM). Any employee who isn't currently on a pay run shou
Book a 45-minute session with a QuickBooks expert and get your account running smoothly from the start. We’ll guide you step by step, so you can skip the guesswork and feel confident moving forward. In your session, you’ll: Discover what matters most: A clear, practical walkthrough of the key features you’ll actually use Set things up your way: Customise your account to fit your business needs Get answers fast: Ask anything! Our experts are here to help Keep learning: Walk away with handy videos, tutorials, and access to the QuickBooks community Book now and start strong with support behind you.
I noticed this yesterday and today. I am unable to link invoices and transactions
Permissions are all OK and camera is allowed
Can I upload bank statement
Snap receipt not showing in review area to edit
I’m missing about 8 months of imported bank feed. I’ve updated my bank connection. It is current with the last several months available but still has a large gap in banking activity. How do I recover the missing information? Do I risk unlinking then re-establishing the bank connection or would I lose all current data?
Hi,I've gone through all the recommended actions to resolve this issue and no luck as of yet.Never fully loads Cant snap receipts Cant invoiceCleared cache Cleared dataUninstalled reinstalled Is anyone else having the same problem ?
HMRC will not register me as an Agent as I cancelled my CA registration 10 years ago and cannot pass Anti Moneylaundering. I need to disconnect my practice account from the client account to file VAT returns for the client account. How do I do this please?
I can't upload my receipts
After cloning that drive to an SSD on the same computer, QuickBooks began reporting that it was not registered and displayed a 30-day grace-period message.I own a perpetual, outright-purchased licence for QuickBooks Pro 2014 (UK), product number [removed].I have also encountered Error 3371, Status Code 1, and entitlement error 9558.The SHA256 hashes of key installation files on both drives match. I have tried synchronising licence data and running the QuickBooks Tool Hub installation diagnostic, without resolving the registration problem.As this is a perpetual licence that I purchased outright, I expected it to continue working. Could anyone please advise whether my existing licence can be validated or its activation restored?
I have around 500 Customers setup on my system with payment terms already set on them. I need to change the payment terms now so that all customers are paying at the same term rate. Is there a way of doing this without individually having to go into each one and changing it?
The invoice is showing as already paid to me before I sent it to the customer and I cannot change that. Every time I need to void the invoice or I just send the invoice like this
Help
Mtd submitted but hmrc say not received
When I use the print function to print the submitted VAT report, it is restricted to 1 page only and the remaining pages is missing. There is only a resize setting on printing which cannot fix the issue. Which the Full submitted VAT detailed report with submission detail on top cannot be printed out. Please advise how I can export / print the full VAT detailed report with submission detail on top. Thanks.
Making Tax Digital is the government’s plan to move UK taxpayer’s records from spreadsheets and paper, to a fully digital system. It applies to VAT-registered businesses and will soon apply to Income Tax records for self-employed individuals and landlords with an income over £50,000. Whether you’re not sure where to start or you’re stuck on something specific, post your questions here and our experts will guide you through. Making Tax Digital (MTD) Resource Hub Whether you are setting up MTD for the first time, preparing for MTD, or troubleshooting, you will find the right support in our resource hub. Learn more about Making Tax Digital (MTD) here.
despite my 3 accounts live it won't pull through data open one of them for over a week
I cancelled my subscription last year and I've randomly been billed this month. I need to understand why, get a refund, and prevent this from happening in the future
Looking for clinical software which integrates well with QuickBooks.
Im using the latest Intuit for sole traders. I can't see anything in the app that indicates when the report is sent or how to do it I have linked my HMRC account to Intuit but since then I've only had reminders from HMRC to submit my report.
Can I go back and import earlier transactions
already set and working dd via gocardless stopped from sept 26. They are not coming into go cardless at all. direct debit is still set up in qb, just not doing anything.
Missed our October In the Know UK webinar, or want to revisit the latest QuickBooks updates? We've got you covered! Catch up on the latest product enhancements, AI-powered tools and Making Tax Digital (MTD) updates designed to help accountants and bookkeepers work smarter and support their clients with confidence.▶️ Watch the October 2026 webinar recording here Join the conversation: Which QuickBooks update are you most excited to explore? Share your thoughts or questions in the comments below.
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