Unanswered questions

I have sent a customer an invoice and he has not paid it and is unresponsive (but has viewed it over 20 times) Can I legally charge his card that he saved on a previous invoice? 

Is anyone experience a total loss of QBO? Ours just went down unexpectedly and hasn’t recovered.

Anybody else experiencing issues with QB? I have multiple tabs open and I cannot either login or select options in the tabs that are open/active.

I am so disappointed in the upcoming price increase for Workforce Elite and Workforce Elite Worker Charge. Quickbooks Online has been so terrible to use since we made the switch from desktop, yet you keep increasing prices on us with NO improvement to the product. You keep forcing AI on us, which I don’t want yet have to pay for. In addition the worker charge is increasing by OVER 50% per employee! That is unacceptable for such a terrible product!Will you at least provide us information on how to use the supposed “significant new capabilities” that we get access to? I’m assuming not, because you just constantly change things and expect us to figure it out ourselves.I’m so done with Quickbooks!

Receiving this error message when trying to log into QBO: This XML file does not appear to have any style information associated with it. The document tree is shown below.

I would like to customize GIFI tax line mapping for export into Pro Tax for a T2 in Quickbooks Accountant.  The tax info kind of imported into ProTax, but some of it is missing, which seems to imply that some sort of GIFI file was created. All of the explainers tell you to click the tab in Workspace, but it just isn’t there? There is a tax line function in the income tax tab, but it’s coming up empty too. What am I missing? Is this a subscription issue?   

Good morning! I am looking a report that provides the name that is printed on the check. Sometimes the "PRINT NAME ON CHECK AS" is different than the vendor name. I have not been able to locate a report option that provides this. Thank you in advance!

If I wanted someone to check accounts and structure, is it possible to run a detailed P&L with no activity? 

Why is there a new account on my balance sheet called QuickBooks Tax holding account? It appeared on two of my clients balance sheets on 10/20/2025 and on 10/21/25. What is going on? This should not be on our balance sheet. And where is the offset. It doesn't equal my tax liabilities. I have attached the detail from one client. Also, it's like these were magically put into our Payroll settings also. I would appreciate the help. I spoke to support but they were not helpful. They blamed it on my deleting a transaction to reissue a paycheck before it was processed. I've done the same transaction before and did not have any issues. I am giving you some examples.  thanks, Sue

Recently my a/r againg summary is including inactive customers.  according to QB help the only way to only have active customers on this list is to hand pick from names under the customize filters.  Is this correct?  I thought there was a customize option to pick active, inactive or all..

We're trying to determine whether the behavior we're seeing is expected with QuickBooks Online Automatic Sales Tax (AST) or whether something in our integration should be handled differently.Our workflow is:Shopify → Cin7 Core → QuickBooks OnlineHere's what we're seeing:Customer purchases through Shopify. The sale syncs through Cin7 Core into QuickBooks Online. The original Invoice has the expected tax classification. Later, the order is refunded. The refund syncs to QuickBooks Online as a Refund Receipt.The refund amount is correct.The sales tax amount is also correct.The tax percentage matches the original sale.However, the Refund Receipt is assigned "Automated based on location" instead of the original tax rule used on the sale.Because of this, the accounting totals are correct, but the refund is classified under a different tax bucket than the original transaction, which affects our tax reporting and reconciliation.Cin7 has explained that the tax amounts are correct and suggested t

Why is QB charging a per employee fee?  I already buy the tax table.  Then I run payroll, there is no additional cost to QB, so why are they charging me.

We pay some employees a monthly bonus check and Intuit is charging us for each check, not each employee.  Is anyone else having this issue?  I've been on the chat and the phone and none of their "experts" seem to know how to resolve this.  The invoices also do not specify which period the fee is for.  For being accounting software, their invoices are badly lacking necessary detail.

I am assisting the accountant reconcile the books starting with January 1, 2026.  The beginning balance for the 1/2026 is off by $549.41.  The books were reconciled correctly thru 12/31/25.  I have unreconciled December, November and October hoping to find the discrepancy to no avail.  Please help me.

I’m having troubles with Recurring Transactions that are “Reminders”.  Not only do they not disappear from the list after creating them, I don’t not get Reminders that my reminders are due.  I’ve been working with Quick books support since April on this.  Please tell me I’m not the only one with issues. 

  What’s Changing:  Starting July 1, 2026, for all customers, QuickBooks Workforce will automatically pay and file all taxes that have been set up. As part of this update, manually submitting tax payments or filings for those taxes in the Workforce Tax Center will no longer be an option, and the ability to turn off Automated Taxes will no longer be available. This change is designed to simplify payroll tax management by allowing QuickBooks to handle payments and filings on your behalf—helping reduce manual effort, support compliance, and provide greater confidence that taxes are handled accurately and on time.   Who is affected and When? Customers who have signed up for QuickBooks Workforce l before November 15, 2025 will experience this change from July 1, 2026. These customers received an email in early April 2026 and a notification was posted in QuickBooks Workforce. Watch a short video to learn more. For customers who signed up for QuickBooks Workforce on

Hello, I hope the community can help me figure this problem out. I tried Quickbooks support, but after finally navigated past the god awful AI Bot to a support agent, after 20 minutes of the agent taking 3-4 minutes between replies, and enduring drivel questions of ‘how’s the day going’ and then having the audacity to ask if I am still there when I ignore the drivel questions I gave up!    Sorry, I am ranting I know, I am a nice guy really, just Intuit really do frustrate.  :) Anyway, the real issue if anyone can advice, for around 4-6 weeks now (since the new awful layout was forced upon me again). when entering Sales Receipts, more often than not, after i press the submit button it will freeze and then it comes up with the error 'We were busy working out the VAT but didn’t quite finish calculating it. Save your invoice again.' - Clicking submit again always immediately goes through.    From the dozen or so I entered this morning the error came up 3/4 times. We are not VAT registered,

Hi, is anyone else who uses the GoCardless integration finding that the deposits aren't being created since the 24th March? I contacted support on Monday and went through it in detail yesterday but they told me there hadn't been other reports of this issue. Thanks, Stewart

As RAKBANK UAE imposed Token through app  , new way to verify sign in , so this is frustrating way , still getting erro 187 even after pasting the code , so what’s the sulotion 

My nonprofit uses QB online. In the current setup, revenue and expense accounts use sub accounts to identify the program (general admin, high schools, middle schools, college prep, etc). Classes are used to ID the specific school or event, for example, Wisdom High School, youth camping, or Professional Bootcamp.This is very unwieldy because virtually all expense accounts have 5 sub accounts and the list of classes is getting too long to make it easy to report.Thus, I want to convert my chart of accounts (and all the historical data) as follows:I want to use the class in place of the sub accounts to eliminate the subaccounts for each account I want to use projects in place of the classes so that new projects like a fundraising event can be readily added without having to modify QB classes.Is there a way that this can be done programmatically? I’ve written lots of software over the years but I need to know if there is something out there that I could parameterize or code to take my exist

Went in to bill my customer before delivering and I get a message that validation is no good.  QB Online will not let me access any estimates at all.This is unbelievable!

Hi there! We just switched over to QB Online and I am trying to run a report that will show me how much vacation and sick time were both accrued and used by all employees per paycheck. The desktop version had a perfect report and I can’t find anything like that in the Online version. The closest thing I have found is the Payroll detail but I have to scroll through every employee and it would be easy to miss. This also just shows me how much anyone used, not how much they have accrued.

How do we opt out of having payroll taxes automatically deducted and paid for us? 

I just had a phone call with Katie from "the office of the president" of Intuit.  Although she was very kind, nothing she said helps me understand or wish to comply with this new automated payroll tax policy.  I would like the actual president of Intuit to know how I (and many of your other small business customers) feel about this.  I highly doubt this will ever get to him or her, but let’s give it a try: Regarding automated payroll taxes:  I cannot express deeply enough how wrong this decision from Intuit is for small business.  I will speak for me, but I know your other small business customers fully agree with me.  I have run my small business for 30 years.  I have ALWAYS paid my own payroll taxes.  I know how to do it, and I trust ME to do it.  I do not need, nor want anyone else to do it for me.  Here are my reasons why, and as a service to small businesses, I would sincerely hope someone at INTUIT can understand and reverse

Has anyone figured out a way to keep Quickbooks from taking your unemployment taxes before they are due? I am wondering what would happen if I set the rate to 0% and did the calculations myself? I file and pay these manually and do not need quickbooks taking my money in advance and doing a job I can do myself. Any ideas?