QuickBooks Q&A

How much time are people waisting by working including quotes and invoices being deleted due to not being able to save properly. This has cost me hours and making my life very hard. What other programs are people using because this one has completely lost me.

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I keep getting an email from QBO saying my receipt wasn't received because it was sent from an email that's not registered for receipt forwarding. The email address is definitely registered though. Help!

How do I undo a past bank reconciliation in QuickBooks Online?

I am stuck in the Bank Transaction screen where I cannot change the GST code for a transaction where it was a transfer from one account to another account. Both bank accounts are connected to QB's. The account where the money got transferred from is picking up GST on expense automatically and we can't change it. However, where the money got deposited it is picking up GST code correctly. Same is happening with customer payments. It is picking up GST code and doubling up. How can this be fixed going forward.

Unable to add New User is getting reference code error 25625

we are a property management business who recently switched from Desktop to QBO. We could no longer use desktop due to country restrictions. In Desktop we had a recurring entry that calculated our income over received rent, tax and the amount payable to the client. The imported journal entry does not seem to be able to do this but it is crucial. Any ideas?

No tax code changes were made, no reversed BAS. The GL doesn't show any manually entered BAS-W1 transactions. I used reclassify to find items listed under that GST Code and all are created by payroll journal. I've had to finalise the BAS, but it has a negative W1 value

The client who is a director of a Pty Ltd and his current accountant owns Quickbook subscription of his account with Admn right as well as an Accountant Access. The previous accountant has already finalised 2025-26 company tax return as well as BASs. He is not willing to transfer the ownership of the account to my client. What are the available options: 1. I believe we can request Quickbooks to transfer the ownership but definitely that process will take time. What is the process and timeframe? 2. Can we establish and subscribe a new Quickbooks account for same Pty Ltd and this will not be an issue as we have to register him for Single Touch payroll and Super payments. I understand we will loose data from previous year but that's okay as we have Trial Balance and Financials. Please advise what is the fastest and quick course of action here? Thanks.

Il manque des mois dans le releve

I want to keep the original bank account as it has all the transactions for all year, and was reconciled to 17 Jun 2026.

I do all my work for one building company i need to search invoices by the street location is this possible

I found an unusual entry of RM 19 billion entered by QBO where the audit history claims that I entered it, whereas It was not my input. QBO also mention the description as Created by QB Online to adjust balance for deletion. Now this amount reflects in Sales giving a heart attack amount. Anyone faced similar issues?

Usually if this happens. I refresh a couple of times and it drops in but not this time

A BEAM super batch was cancelled, how can I redo it?

i have super on 29th and somehow bpay has calcelled automatic please let me know how i can refund that amout

I can see the multi payment in the bank but can't figure out how to see that batch in QBO where it was prepared. I don't know any of the bills that might have been in that group.

want to know reason for cancel of super batch

For example, a journal entry for a superannuation wherein the credited account is Superannuation Payable (which is a subaccount in my header account Payroll Liabilities). What's happening here is i can see the journal entry in both Payroll Liabilities and Superannuation Payable accounts. And I can also see the expense (payment) to both accounts too. Is there a way wherein we can stop the header account Payroll Liabilities into getting these??

I need to link my Capitec business account to quickbooks but that bank is not listed

For eg :- INV001 appears against more than one customers. Any one can help us to understand why this is happening and how we can solve

This has happened before but random attachments were missing. This time all have vanished. Are they in my desktop version? Does anyone know where I can find them?

Hi all,We have a series of three individual deposits, all from the same client, that were deposited on the same day (they were in arrears). The deposits show correctly on the imported banking information, but are not available from QB to match (either automatically or using the find match). Per other suggestions on the forum, I ran a report to show invoices and payments for the time period. Each of the invoices shows and each of the payments shows and is attributed to the correct bank account. The bank register also shows the deposits and they are not cleared.What am I missing?Thanks!

How do I fix this?

I can't add .xlsx files as attachments