rhydyfelin-nonpo
Level 3

Account Management

So now it does'nt connect at all !!!

katherinejoyceO
QuickBooks Team

Account Management

Thanks for letting us know of the banking issue, @rhydyfelin-nonpo. I understand we need to fix this quickly.

 

At the moment, there's an ongoing investigation for Coop Bank. I'd recommend contacting our Customer Care team so you'll be added to the list and be notified of its progress through email. 

 

Here's how:

 

 

  1. Log in to your QuickBooks Online company.
  2. Use the Help option to contact.
  3. Click the Contact us button.

 

In the meantime, you'll want to consider  adding your bank transactions manually in QuickBooks Online.

 

Feel free to visit and update us here if you have more concerns. We're always around to help you again.

Christine Mc
Level 1
Ashleigh1
QuickBooks Team

Account Management

 Hi Christine, we are fully of aware of the issue of with the co-op bank, not being able to connect to it, our banking team are working on getting it resolved for our customers, in the meantime, please csv your transaction in until the issue is fully resolved.

AnneRobotReg
Level 1

Account Management

Hi,

 

I am still having problems connecting my Quickbook Online account to my Coop Personal UK Banking. I just get the error:

 

Can't connect right now

Something unexpected happened.

Please try again later.

 

How can I resolve this?

Ashleigh1
QuickBooks Team

Account Management

Hello AnneRobotReg, are you seeing any error codes showing up at all as well and if so what number code is it thanks. 

loutah
Level 1

Account Management

No one ever contacts you when you add yourself to this list. This problem has been going on for a long time.  Can someone explain what the problem is instead of being evasive and redirecting your paying customers in circles or tell us that we need to either change from Intuit or change our bank because you dont seem to be able to fix this?

Ashleigh1
QuickBooks Team

Account Management

Hello Loutah, thanks for posting on the Community page, we are aware of the issues in regards to the Co-op bank. What exactly happens when you try to reconnect your co-op bank do you get any error messages or codes show up?