Hi @ajselectric777,
I'd suggest for you to undo your reconciliation period with the duplicate income.
Let me show you how:
- From the Gear icon, select Chart of Accounts.
- Search for the appropriate account for the transaction.
- From the Action column, select View register link.
- Select the transaction to edit.
- In the reconcile status column indicated by a checkmark, repeatedly select the box on the top line of the transaction to change the status of the transaction.
- C - Cleared
- R - Reconciled
- Blank - Not cleared or reconciled
- Select Save.
Once done, you can redo the same reconciliation period and ensure all the correct transactions are accounted for. You can print a copy of your bank statement of that same period to be sure you're not missing anything.
If you have an accountant user in your QuickBooks Online company, then it would be easier. You can forward them this article: Undo your client’s reconciliations with QuickBooks Online Accountant. Accountant users have the feature to undo their client's reconciliation period.
In case you have any other questions regarding reconciliation, post a comment below. I'll get back to you as soon as I can.
