Account management

Hello there, @spotprog

It's possible that the email service is blocking the connection from QuickBooks.

In the meantime, let's make sure that your QuickBooks Desktop is updated to the latest release. Then, review your email app preferences by following step 2 in this article: Fix webmail password issues in QuickBooks Desktop. This includes different email providers.

If you're getting the same result, you can reach out to our Customer Care Team.

1. Click Help inside QuickBooks.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "QB does not recall last transaction information" in the description field, then click Continue.
5. Select either Message an Agent or Talk to a Specialist. 

Visit the Community if you have other concerns. We'll be here for you.