Kristine Mae
Moderator

Account management

That's okay, DSPEinVA.

 

There are some steps that we're not comfortable doing or we're unable to do. Cases like this, I'd suggest reaching out to our customer care support. This way, an agent can better guide you with the steps. Here's how:

  1. Click Help.
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "Unable to import accountant changes" in the description field, then click Continue.
  5. Select either Start messaging or Get a callback.

You can also check the articles provided by CharleneMae_F for future reference.

 

Drop by anytime if you have other concerns. We're just right here to help you. Keep safe!