Account management

Thanks for sharing some information about your concern, @Holly5017,

I know how it can be frustrating to be held up like this when you just want to get your account updates be resolved.

Updating the Primary Contact has a specific process. If the current name on your profile is no longer in contact for authorization, the last resort is the paper work.

We're dealing with multiple customer accounts every day, and we have to make sure we're updating the right account to transfer the account ownership successfully.

Also, we do require supporting documents like government-issued ID's when updating your business information for your Intuit subscriptions. This is one way of safeguarding your account from fraud, and to confirm the primary person is processing the changes.

Don't worry. Your information is safe with us. We value the security of every customer's data and commit to secure their information by employing advanced security tools, service monitoring, and adapting to security events. See this link to learn more about how we handle your data: How we use your Personal Data in Intuit?

Since this community doesn't support account-related concerns for security, we would still recommend contacting our Live Support to check on your request. You can ask for a higher support to check on the Primary Contact Change request.

They can also do a remote viewing session, so you can show them which part in QuickBooks or the Accounts page that isn't updated. 

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!