Hello CharleneMae:

Perfect, easy to understand and solved my issue. Thank you very much!

I follow all this, but the X does not go away.  Can you help with that?

If my X does not go away after following exactly what you said, then how do I reactivate?  Thank you.

We appreciate you for going through my colleague's suggestion, @TLM Training Center. I'm here to ensure you'll get rid of the X icon and successfully reactivate the job.

Let's first make sure that the Job is inactive box is already unchecked. I recommend using the Verify/Rebuild Utility Tools if the problem continues. This greatly helps in resolving common company file data integrity issues. I'll show you how:

To run the Verify utility tool:

1. Open the File menu and select Utilities.
2. Click on Verify Data.

To run the Rebuild utility tool:

1. Open the File menu and select Utilities.
2. Click on Rebuild Data.

See this guide for more information about the tools: Verify and Rebuild Data in QuickBooks Desktop.

If you'd like to review and compare the business expense and revenue, feel free to browse this handy article: Track job costs in QuickBooks Desktop.

Just hit the Reply button so we can help you further with this topic or the software in general. Don't overwork yourself and take care!

I have Enterprise  Desktop.  I am not able to reactivate clients as it is ghosted out.

Rebuild did not work?

Thanks

Kim 

Hi Pro Grade Enterprises Inc,

We want to help you with your concern about reactivating clients. However, we need more information to provide the correct resolution and sort this out promptly.

Did you filter the list to show inactive clients? Are they not showing on the list? If you could provide some screenshots, it would greatly help.

In the meantime, you can check this article for additional guidance on exporting reports like customer lists in QuickBooks: Export reports as Excel workbooks in QuickBooks Desktop.

Please know that you're always welcome to post questions in this space. Have a great day ahead. 

Here's a screenshot for you.  I have enterprise and experience the same problem.  Please see bottom left of image, as "Job is inactive" has been grayed out.

Hello there, Amber.

I understand the importance of modifying your jobs to make them active. I assure you that I'm here to help you fix this. We'll use QuickBooks Tool Hub, which allows you to fix common QuickBooks Desktop issues. Note that QuickBooks Tool Hub works best on Windows 10, 64-bit.

Here's how:

1. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or Windows desktop).
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Use the Program Problems tools in the QuickBooks Tool Hub software to start fixing program-related issues.

Furthermore, you can check this article to learn how to work with multiple customers and more: Add and edit multiple customers, vendors, and items

If you have further concerns about making a job active, feel free to reply below. I'm always here to help you.

Although I appreciate the effort, your suggested fix did not change anything. I have performed the following steps in said order: verified that my QuickBooks Tool Hub installed version is 1.6.0.3; ran the "Quick Fix my Program"; checked status (unchanged); ran the "QuickBooks Program Diagnostic Tool"; checked status (unchanged); rebooted pc; checked status (unchanged).  What shall I try next?

I appreciate your quick response, Amber. I deeply understand how important it is to make your jobs active again. Rest assured I'm here to guide you in getting the best help to resolve this issue. I recommend contacting our QuickBooks Desktop support to investigate further with your account and for them to apply a solution.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Desktop product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, you can check this article to learn how to work with multiple customers and more: Add and edit multiple customers, vendors, and items

Please know that we're always active on the Community page. If you have further questions or concerns about making jobs active, feel free to reply below.

Unfortunately, I do not have two hours to waste on the phone with your "experts".  Every time I have contacted them in the last 5 years, I have wasted several hours of time and they have not once been able to find a solution to a single problem.  I have much more luck having QuickBooks problems solved within this community.

Amber,

I had the same problem, at least as you so described above.  I found the solution and wanted to share.

If a job's customer in the hierarchy has been deactivated, then the option for making the job itself active will be greyed out.  By making the customer above the job in the hierarchy active first, it will make it possible to make the job active again as well.