Great having you join us here in the Community, @userrspangler. Allow me to share some details about the error you encountered in running reports in QuickBooks Online.
To isolate this issue, we can perform some basic troubleshooting steps. It could be that the accumulated cache in the browser is preventing the payment from showing up.
Start by signing in to your QuickBooks account through a private or incognito window. Then, pull up your reports again. Just press the following shortcut keys to launch the window:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox & Microsoft Edge)
- Command + Shift + N (Safari)
You can also clear its cache and cookies to get rid of the junk files and switch to other supported browsers as an alternative.
Additionally, you can check this article for further details about running payroll reports in QBO.
If you have any other questions about reports, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Thanks for dropping by, wishing you a good one!
